[Remote] Manager, Care Management Operations

Note: The job is a remote job and is open to candidates in USA. Chamber is focused on transforming cardiology care by partnering with independent cardiologists to improve patient outcomes. They are seeking a Manager, Care Management Operations to oversee day-to-day management of the care team, ensuring effective outreach and care delivery while adapting to evolving workflows and team structures.

Responsibilities

• Direct the day-to-day work of Chamber's care team, including task assignment, daily check-ins, output accountability, and performance management. Manage schedules, PTO, makeup hours, and coverage planning for the team. Note that the team is currently comprised of contracted staff but will include internal employed staff as team scales
• Own the operational relationship with Chamber's care team staffing partner, including sourcing requests, timecard review, and performance escalations
• As the organization scales, grow the care team. Provide input on role design, staffing ratios, and capacity needs. Hire, onboard, and train team members
• Adapt quickly as team composition, workflows, and program priorities shift; this is a build environment, not a steady-state one
• Build and maintain the daily operating rhythm, e.g. team huddles, output check-ins, escalation pathways to keep the care team productive and accountable
• Monitor team and member-level performance against contractual SLA requirements, program-specific targets, and productivity targets; audit for quality and identify patterns before they become problems
• Address performance issues quickly via direct performance conversations with care team staff and escalations to the staffing partner when needed
• Surface care team performance gaps and clinical observations to Care Ops leadership to feed operational reporting and course-correct before targets are missed
• Partner with Program Operations to provide input on workflow design, documentation standards, and AI-enabled care processes
• Partner with Program Operations to deploy new care programs with the care team, including pressure-testing workflows before launch, training staff on new protocols, and flagging operational gaps before they affect members or billing
• Partner cross-functionally to integrate workflows with product, data, and payer requirements

Skills

• 5-8 years of experience, with at least 3 years directly managing remote or virtual frontline healthcare staff. Broader background in healthcare operations, care management, public health, or health administration is a plus but the management experience is non-negotiable
• Demonstrated experience managing centralized or virtual care teams: CHWs, care coordinators, medical assistants, LPNs, RNs or similar frontline healthcare staff. Day-to-day oversight, performance management, and accountability
• Comfortable managing staff who may have more clinical knowledge than you — you don't need to know clinical care; you need to know how to manage people who do
• Familiarity with care management platforms, outreach tools, or call center environments (i.e. Dialpad, 8x8, Salesforce, Hubspot, or similar)
• Strong operator with a bias toward action, ownership, and continuous improvement
• Prior experience building or scaling teams in a startup or high-growth environment; must be comfortable operating in ambiguity, adapting quickly as programs evolve, and building in motion
• Passionate about improving outcomes for cardiology patients and providers
• Experience in value-based care, population health, care management, or managed care preferred

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