Part-Time Customer Service Representative – Freight Operations & Client Support at arenaflex

About arenaflex

arenaflex is a leading name in the freight and logistics industry, delivering reliable transportation solutions across North America and beyond. With a legacy built on speed, safety, and customer‑centric service, arenaflex empowers businesses to move goods efficiently while maintaining the highest standards of professionalism. Our commitment to innovation, continuous improvement, and a supportive workplace culture makes arenaflex a great place to launch or advance a rewarding career in customer service.

Why This Role Matters

As a Part‑Time Customer Service Representative at arenaflex, you will be the voice and the hands that ensure our customers receive accurate, timely, and courteous assistance. Whether it’s answering a call about shipment status, resolving a billing question, or guiding a driver through documentation, your contributions directly impact the reliability of our supply chain and the satisfaction of our clients.

Key Responsibilities

In this dynamic role you will:

• Answer inbound calls from customers, providing detailed information on freight availability, shipment tracking, and service options.
• Respond to email inquiries promptly, ensuring each request is addressed with accuracy and professionalism.
• Enter data for both domestic and international bills of lading, air waybills, and other transportation documents into the AS400 system.
• Maintain operational logs, including driver sign‑in sheets, cash logs, and filing systems in accordance with arenaflex policies.
• Perform daily audits of outbound shipments to verify completeness, compliance, and accuracy.
• Process inbound and outbound manifests using the AS400 platform, ensuring that all shipments are correctly recorded and closed out.
• Prepare in‑bond documentation for smaller stations, supporting customs compliance and regulatory requirements.
• Accept and document container arrivals at smaller stations, verifying paperwork and ensuring proper handling.
• Maintain a clean and organized office environment, including routine vacuuming and trash removal at smaller stations.
• Generate and update export booking spreadsheets, tracking dock receipts and ensuring data integrity.
• Collaborate with internal teams—including operations, logistics, and finance—to resolve complex issues and improve processes.
• Attend to additional duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• High school diploma or GED equivalent; additional education in business or logistics is a plus.
• Proven ability to complete assignments on time and meet deadlines in a fast‑paced environment.
• Strong interpersonal skills with a track record of building effective working relationships across departments.
• Demonstrated desire for a long‑term career with an industry‑leading organization.
• Ability to present a positive corporate image and uphold arenaflex’s reputation for excellence.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfort with data entry tasks.
• Basic understanding of transportation industry documents such as bills of lading, master air waybills, and TSA forms.
• Capability to handle a heavy workload, prioritize tasks, and work well under pressure.
• Eligibility to complete basic hazardous materials training and pass any required certifications.

Preferred Qualifications & Experience

• Previous experience in a call‑center or customer service role within the transportation or logistics sector.
• Familiarity with the AS400 operating system, including functions like air‑bills, manifests, and customer service reports.
• Hands‑on knowledge of freight operations, container handling, and export documentation.
• Experience using customer relationship management (CRM) tools or ticketing systems.
• Demonstrated “can‑do” attitude paired with a “will‑do” work ethic, reflecting resilience and initiative.

Core Skills & Competencies

• Communication: Excellent verbal and written skills; ability to convey complex information clearly to diverse audiences.
• Problem‑Solving: Quick thinker who can diagnose issues, propose solutions, and follow through to resolution.
• Attention to Detail: Precise data entry and document handling to avoid costly errors.
• Team Collaboration: Works effectively with cross‑functional teams, sharing knowledge and supporting collective goals.
• Technical Proficiency: Comfortable navigating AS400, Microsoft Office, and any web‑based tracking platforms.
• Time Management: Ability to juggle multiple tasks, meet deadlines, and maintain consistent attendance.

Career Growth & Learning Opportunities

arenaflex invests in its people. As a part‑time team member, you will have access to:

• On‑the‑job training covering freight documentation, hazardous materials handling, and advanced AS400 functions.
• Mentorship programs that pair you with seasoned logistics professionals.
• Opportunities to cross‑train in related departments such as dispatch, billing, and compliance.
• Pathways to full‑time positions, supervisory roles, or specialized career tracks within arenaflex’s national network.

Work Environment & Culture

At arenaflex, we foster a collaborative, inclusive, and safety‑first culture. Our offices are modern, well‑equipped, and designed to support both focused work and teamwork. We celebrate diversity, encourage open communication, and recognize achievements through regular awards and recognition programs. Whether you’re working at a bustling hub or a smaller station, you’ll find a supportive environment that values your contributions.

Compensation, Perks & Benefits

• Hourly Rate: $19.75 per hour (part‑time schedule).
• Shift Options: Day shift and morning shift flexibility to accommodate personal schedules.
• Retirement Savings: 401(k) plan with company matching to help you build a secure future.
• Professional Development: Access to online learning platforms and industry certifications.
• Employee Assistance Programs: Resources for health, wellness, and work‑life balance.
• Equal Opportunity Employment: arenaflex is proud to be an equal‑opportunity employer, fostering a workplace free from discrimination.

How to Apply

If you are ready to bring your customer‑service expertise to a thriving logistics leader, we want to hear from you! Click the link below to submit your application and start your journey with arenaflex today.

Apply Job!

Join arenaflex – Where Your Service Makes a Difference

At arenaflex, every call answered, every email resolved, and every shipment tracked contributes to the seamless flow of commerce across the continent. By joining our team, you become part of a mission‑driven organization that values integrity, professionalism, and continuous improvement. Take the next step in your career—apply now and help us keep the world moving.