Entry-Level Customer Support Specialist – Hybrid Role Supporting Global Services & Supply Chain Operations

About arenaflex – Innovating Across Horizons

arenaflex is a world‑leading aerospace and technology organization that designs, manufactures, and supports cutting‑edge solutions ranging from deep‑sea exploration platforms to next‑generation spacecraft. Our mission is to create a better future by delivering innovative products and services that empower customers worldwide. At arenaflex, diversity, equity, and inclusion are not just buzzwords – they are core values that shape a collaborative, respectful, and empowering workplace where every teammate can thrive.

Our Global Services division (BGS) partners with customers across the globe to provide end‑to‑end support, from technical assistance to logistics and supply‑chain management. As part of this dynamic team, you will play a pivotal role in ensuring that our customers receive timely, accurate, and friendly service, helping them keep their operations running smoothly.

Why This Role Matters

In today’s fast‑paced aerospace environment, a single support request can impact an entire fleet, a critical research mission, or a commercial launch schedule. As an Entry-Level Customer Support Specialist, you will be the first line of defense, turning complex inquiries into clear solutions, and building lasting relationships that reinforce arenaflex’s reputation for reliability and excellence.

Key Responsibilities

• Customer Communication & Issue Resolution: Retrieve, research, and resolve customer emails and service requests with speed and professionalism.
• Order Fulfillment & Shipping: Prepare and ship physical media (USB drives, CDs, printed documents) for arenaflex publications, ensuring accuracy and on‑time delivery.
• Order Status Management: Advise customers on order status, changes, and improvements; proactively follow up on any account‑related issues.
• Multi‑Order Coordination: Manage multiple orders and research lists simultaneously, maintaining meticulous records for each customer.
• Data Analysis & Trend Identification: Research and analyze data to spot trends, recurring issues, or opportunities for process improvement.
• Ground Support Activities: Provide assistance for arenaflex aircraft on‑ground (AOG) situations, coordinating with internal teams to expedite parts and services.
• Program Management Support: Support Customer Program Managers by maintaining reports, updating customer data, and managing expectations.
• Returns & Credit Processing: Process returns, generate credit/debit memos, resolve price discrepancies, freight credits, over‑shipments, and short‑shipments in collaboration with global sales and CSR channels.
• Discrepancy Investigation: Handle customer‑initiated discrepancy requests via Salesforce Service Cloud or phone queue, conducting thorough investigations, root‑cause analysis, and corrective action implementation.
• Cross‑Functional Collaboration: Work closely with supply‑chain, logistics, finance, and technical teams to ensure seamless service delivery.

Essential Qualifications (Required Skills & Experience)

• Minimum 1 year of experience in customer support or service environments.
• At least 1 year of exposure to supply‑chain processes, including order handling and inventory management.
• Hands‑on experience with SAP or a comparable ERP system.
• Proficiency in Microsoft Excel, Access, or similar database tools for data manipulation and reporting.
• Demonstrated ability to work flexible hours, including overtime and occasional weekends when business needs dictate.
• Strong composure under pressure, with a track record of handling high‑stress situations effectively.

Preferred Qualifications (Desired Skills & Experience)

• Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook).
• Five or more years of experience in operations, distribution, aerospace, or a related high‑tempo environment (highly preferred).
• Bachelor’s degree or higher in Business, Engineering, Supply Chain Management, or a related field.
• Experience performing data analysis, troubleshooting, and presenting actionable insights.
• Familiarity with ERP reporting tools such as Spotfire or similar business intelligence platforms.

Core Skills & Competencies for Success

• Communication Excellence: Clear, concise, and courteous written and verbal communication with internal teams and external customers.
• Analytical Mindset: Ability to dissect complex data sets, identify patterns, and recommend process enhancements.
• Problem‑Solving Acumen: Proactive approach to diagnosing issues, determining root causes, and delivering sustainable solutions.
• Organizational Agility: Efficiently juggle multiple priorities, maintain accurate records, and meet tight deadlines.
• Team Collaboration: Strong interpersonal skills to work across functional boundaries and build consensus.
• Technical Literacy: Comfort navigating ERP systems, CRM platforms, and data‑management tools.

Career Growth & Learning Opportunities

arenaflex is committed to investing in your professional development. In this role, you will gain exposure to:

• Advanced supply‑chain and logistics processes within a global aerospace context.
• Hands‑on experience with industry‑leading ERP and CRM platforms.
• Mentorship from seasoned Customer Program Managers and senior operations leaders.
• Opportunities to pursue certifications in SAP, data analytics, or project management.
• Potential pathways to roles in operations analysis, logistics coordination, or customer experience management.

Work Environment & Culture at arenaflex

Our hybrid work model blends the flexibility of remote work with the collaborative energy of on‑site interaction. You’ll spend part of your week at our modern Dallas, TX office—equipped with collaborative workspaces, quiet zones, and state‑of‑the‑art technology—while the remainder can be performed from a location of your choosing, subject to team needs.

arenaflex fosters a culture of inclusion where every voice matters. We celebrate diverse perspectives, encourage continuous learning, and recognize achievements through regular feedback, awards, and career‑advancement programs.

Compensation, Perks & Benefits

While exact compensation will be aligned with experience and market factors, the anticipated salary range for this position is $68,000 – $92,000 annually, complemented by a competitive variable‑pay component.

arenaflex offers a comprehensive Total Rewards package that includes:

• Medical, dental, and vision insurance options.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Retirement savings plans with company matching contributions.
• Life and disability insurance coverage.
• Paid time off, holidays, and parental leave.
• Employee assistance programs and wellness initiatives.
• Professional development budgets for courses, certifications, and conferences.
• Access to employee resource groups and community outreach programs.

Additional Employment Information

• Shift: First shift (standard business hours).
• Union Status: This position may be represented by a union or non‑union agreement, depending on location.
• Work Authorization: arenaflex does not sponsor employment visas for this role.
• Relocation: Candidates must reside in the Dallas area or relocate at their own expense; relocation assistance is not provided.
• Drug‑Free Workplace: arenaflex maintains a drug‑free policy and conducts testing as required by company guidelines.
• Equal Opportunity Employer: arenaflex makes employment decisions without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.

How to Apply

If you are ready to launch your career with a forward‑thinking organization that values innovation, teamwork, and personal growth, we encourage you to submit your application today. Join arenaflex and become part of a legacy that reaches from the ocean floor to the stars.

Apply Now