Senior Customer Education Specialist – eLearning Design, Product Mastery, and Customer Success Enablement at arenaflex

About arenaflex

arenaflex is a global leader in B2B SaaS solutions, empowering enterprises to unlock the full potential of their data‑driven marketing platforms. With a rapidly expanding customer base across more than 70 countries, arenaflex combines cutting‑edge technology with a relentless focus on user experience. Our commitment to innovation is matched only by our dedication to the people who use our products—our customers. By fostering a culture of continuous learning, collaboration, and agility, arenaflex has become a trusted partner for brands seeking to transform insights into action.

Our Customer Education Mission

At arenaflex, we believe that knowledge is the catalyst for success. Our mission is to empower every customer with the skills, confidence, and deep product understanding they need to achieve measurable business outcomes. We deliver flawless eLearning experiences, act as the vital bridge between users and our product team, and translate real‑world insights into product enhancements that drive tangible value.

Guiding Principles

• Value‑Focused Learning: Highlight the details that matter most to customers, ensuring every interaction drives immediate ROI.
• Scalable Flexibility: Design programs that evolve with customer needs, offering personalized pathways and modular training options.
• Agile Delivery: Rapidly prototype and iterate learning solutions while maintaining the highest quality standards.
• Engaging Experiences: Create fun, interactive, and memorable learning moments that keep users motivated.
• Responsive Support: Stand ready to guide customers toward their goals, providing timely assistance and expertise.

Customer Education Vision

Our vision is to set the global benchmark for customer education within the SaaS industry. We aim to be the centre of excellence and the go‑to experts for arenaflex’s product suite, ensuring customers master every feature and capability. By establishing gold‑standard eLearning experiences and serving as the single source of truth for customer insights, we continuously amplify the voice of our users and fuel product innovation.

Position Summary

The Senior Customer Education Specialist is a pivotal role that transforms arenaflex’s educational mission into reality. You will design, develop, and deliver world‑class eLearning content while acting as the conduit for customer feedback that shapes product strategy. This role sits at the intersection of instructional design, product expertise, and customer success, offering a unique opportunity to influence both learning outcomes and product evolution.

Key Responsibilities

Product Mastery

• Develop an in‑depth understanding of arenaflex’s platform, becoming the go‑to subject matter expert.
• Engage daily with the product, extracting learning moments from real‑world usage and support tickets.
• Stay current on product releases, enhancements, and roadmap updates by attending internal trainings and regular briefings with Product Managers.
• Partner with the Customer Onboarding Team to maximize product utilization and accelerate time‑to‑value for new customers.
• Collaborate with the Customer Success (CS) team to create reusable educational modules that address common use cases and workflow patterns.
• Support arenaflex Academy’s Product Education Team by complementing customer‑facing materials with internal resources.
• Provide actionable insights to the Product Marketing team based on field observations and learning analytics.

E‑Learning Excellence

• Design, develop, and maintain engaging eLearning assets—including self‑paced courses, interactive documentation, video tutorials, live webinars, and micro‑learning interventions.
• Ensure a seamless learner journey by applying best‑in‑class instructional design models (ADDIE, SAM, or Agile Learning Design).
• Lead the creation and continuous improvement of certification programs that validate customer proficiency and drive adoption.
• Leverage learning management systems (LMS) such as Intellum, Skilljar, Tovuti, or TalentLMS to deliver, track, and measure learning outcomes.
• Implement analytics dashboards to monitor course completion rates, knowledge retention, and impact on product usage.

Customer Engagement

• Facilitate live webinar sessions, Q&A panels, and virtual workshops to address customer questions and showcase best practices.
• Gather qualitative and quantitative feedback on learning materials, translating insights into iterative improvements.
• Act as the single source of truth for customer education, maintaining a centralized repository of learning assets and FAQs.

Feedback & Continuous Improvement

• Collaborate closely with product, engineering, and marketing stakeholders to relay customer feedback and prioritize enhancements.
• Translate user insights into clear, actionable product requirements, influencing roadmap decisions.
• Maintain an industry‑leading scenario library that illustrates real‑world applications of arenaflex’s platform, enabling experts to demonstrate value across verticals.
• Stay abreast of emerging eLearning trends, instructional technologies, and SaaS education best practices, integrating innovative approaches into arenaflex’s learning strategy.

Essential Qualifications

• Bachelor’s degree in Education, Instructional Design, Learning Sciences, or a related discipline (advanced degrees are a plus).
• Minimum of 3 years of experience designing and delivering eLearning solutions in a B2B SaaS environment.
• Fluency in English and proficiency in the local language of the target market.
• Exceptional written and verbal communication skills, with the ability to present complex concepts clearly to diverse audiences.
• Proven project management and organizational abilities, capable of juggling multiple initiatives simultaneously.
• Hands‑on experience with Google Workspace (Docs, Slides, Sheets) for collaborative content creation.
• Strong technical proficiency with LMS platforms (Intellum, Skilljar, Tovuti, TalentLMS) and eLearning authoring tools (Articulate Storyline, Rise, Adobe Captivate, Camtasia).
• Demonstrated ability to deliver rapid value through iterative design cycles and data‑driven decision making.
• Passion for continuous learning within the fast‑moving B2B SaaS industry.
• High degree of creativity, flexibility, and accountability, with a customer‑first mindset.
• Ability to bridge the gap between customers and product teams, fostering collaboration and mutual understanding.

Preferred Qualifications & Additional Skills

• Experience with instructional design frameworks such as ADDIE, SAM, or Agile Learning Design.
• Background in creating certification programs or competency‑based learning pathways.
• Familiarity with data analytics tools (Google Analytics, Power BI, Tableau) to measure learning impact.
• Knowledge of UX/UI principles for designing intuitive learning interfaces.
• Previous experience working in a global, remote‑first organization.
• Multilingual capabilities beyond English and the primary local language.

Core Skills & Competencies

• Instructional Design Expertise: Ability to translate complex product functionality into clear, engaging learning experiences.
• Product Insight: Deep understanding of SaaS product lifecycles, from onboarding to advanced feature adoption.
• Analytical Mindset: Proficiency in interpreting learner data to drive continuous improvement.
• Collaboration: Strong partnership skills with cross‑functional teams—including Product, Marketing, Sales, and Customer Success.
• Communication: Persuasive storytelling, both in written documentation and live presentations.
• Adaptability: Comfort thriving in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. As a Senior Customer Education Specialist, you will have access to:

• Mentorship from senior leaders in product, learning, and customer success.
• Funding for industry certifications (e.g., ATD, CPLP, or LMS vendor credentials).
• Opportunities to lead cross‑functional initiatives that influence product strategy.
• Regular attendance at global conferences, webinars, and workshops focused on eLearning innovation.
• A clear career ladder that can lead to roles such as Director of Customer Education, Learning Experience Manager, or Product Enablement Lead.

Work Environment & Culture at arenaflex

arenaflex embraces a remote‑first culture that values flexibility, autonomy, and work‑life harmony. Our teams are globally distributed, yet tightly connected through collaborative tools, virtual coffee chats, and quarterly in‑person meet‑ups. We champion diversity, inclusion, and psychological safety, ensuring every voice is heard and every idea has the chance to flourish.

Key cultural pillars include:

• Innovation: We encourage experimentation and reward creative problem‑solving.
• Customer Obsession: Every decision is filtered through the lens of delivering exceptional value to our users.
• Growth Mindset: Continuous learning is embedded in our daily routines, from peer‑to‑peer knowledge sharing to formal training.
• Collaboration: Cross‑functional teams work hand‑in‑hand to deliver seamless experiences.
• Well‑Being: Comprehensive mental‑health resources, generous PTO, and wellness stipends support a balanced lifestyle.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior-level instructional design roles.
• Performance‑based bonuses tied to learning impact metrics and customer success outcomes.
• Equity participation, giving you a stake in the company’s long‑term growth.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, parental leave, and flexible holiday schedules.
• Professional development budget, conference attendance, and certification reimbursements.
• Home office stipend, high‑speed internet subsidy, and ergonomic equipment allowances.
• Access to a global network of peers, mentorship programs, and internal learning communities.

How to Apply

If you are passionate about transforming complex SaaS products into engaging learning journeys, thrive in a collaborative, data‑driven environment, and want to make a measurable impact on both customers and product direction, we want to hear from you. Join arenaflex and become a catalyst for customer success and product excellence.

Take the next step in your career—apply today and help shape the future of customer education at arenaflex.

Apply Job!