Experienced Data Entry/Customer Support Specialist – Career Guidance and Support in Duluth, GA at careerzynith

At careerzynith, we are committed to empowering individuals to achieve their career goals and aspirations. As a leading provider of innovative solutions and services, we are seeking a highly motivated and detail-oriented Data Entry/Customer Support Specialist to join our team in Duluth, GA. This is a fantastic opportunity for someone who is passionate about helping others and has a keen eye for detail to make a real difference in the lives of job seekers.

• *Job Details:**

• Type:** Temp to Hire (based on performance)

• Location:** Duluth, GA
• Days/Hours:** Monday to Friday, 8 am to 5 pm
• Pay rate:** $16.75 per hour
• *Key Responsibilities:**

As a Data Entry/Customer Support Specialist at careerzynith, you will play a vital role in supporting job seekers in achieving their career goals. Your key responsibilities will include:

• Reviewing customer applications and updating their status in a timely and accurate manner
• Communicating with advisors about missing documents and ensuring that all necessary information is provided
• Helping customers with job applications, system registration, and document uploads, providing clear guidance and support throughout the process
• Encouraging workshop participation and explaining career center services to job seekers
• Guiding job seekers based on their needs and making referrals to relevant resources and services
• Listening to requests and directing customers to the right resources, providing friendly and timely service
• Supporting excellent customer service and gathering feedback to improve our services
• Working well with the team and contributing to tasks and projects as needed
• Providing clear job search guidance and program information to job seekers
• *Qualifications:**

To be successful in this role, you will need to possess the following qualifications:

• Experience in a fast-paced public environment, such as a career center or job search organization
• Excellent writing skills and experience with resumes, with the ability to provide clear and concise guidance to job seekers
• Familiarity with job search websites and labor market tools, with the ability to provide expert advice and support
• Strong computer skills, including Microsoft Office, social media, and web search, with the ability to provide computer guidance and support to job seekers
• Team player with a pleasant personality and strong work ethic, with the ability to work well with others and contribute to tasks and projects as needed
• Proficient in Excel and able to provide computer guidance and support to job seekers
• Training on the system of record will be provided, but prior experience with similar systems is an asset
• *Must be able to drive to any office location in all area counties (Clayton, Douglas, Henry, Fayette, Gwinnett, and the ARC downtown location) occasionally as needed to meet project needs**

• *Benefits:** As a Data Entry/Customer Support Specialist at careerzynith, you will be eligible for a range of benefits, including:

• Competitive pay rate of $16.75 per hour
• Medical, dental, vision, life insurance, short-term disability, and additional voluntary benefits
• EAP program and commuter benefits
• 401K plan with employer matching
• Paid leave, including Paid Sick Leave and Holiday pay
• Equal Opportunity Employer/Veterans/Disabled
• *Career Growth Opportunities:**

At careerzynith, we are committed to helping our employees grow and develop their careers. As a Data Entry/Customer Support Specialist, you will have the opportunity to:

• Develop your skills and expertise in data entry, customer support, and career guidance
• Work with a talented team of professionals who are passionate about helping others
• Contribute to the development of innovative solutions and services that support job seekers in achieving their career goals
• Participate in training and professional development opportunities to enhance your skills and knowledge
• *Work Environment:**

Our office is a dynamic and supportive environment that is committed to helping job seekers achieve their career goals. As a Data Entry/Customer Support Specialist, you will work in a fast-paced and challenging environment that requires strong communication and interpersonal skills.

• *Company Culture:**

At careerzynith, we value diversity, equity, and inclusion, and are committed to creating a workplace culture that is welcoming and inclusive of all employees. We believe in the importance of work-life balance and offer a range of benefits and programs to support our employees' well-being.

• *How to Apply:**

If you are a motivated and detail-oriented individual who is passionate about helping others, we encourage Apply tot his job Apply To this Job