Logistics Coordinator Remote with Travel to Antioch, TN

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Summary: The Logistics Coordinator coordinates and monitors inbound and outbound shipments to Third-Party Logistics (3PL) providers to ensure accurate and timely movement of goods. This role maintains shipping documentation, tracks transportation activities, and communicates shipment status to internal teams and external partners to support efficient supply chain operations and customer satisfaction, while also supporting inventory control and resolving shipment issues through established processes, tools, and metrics. What This Role Does:

• Tracks, creates, and monitors shipments using internal tracking tools and external websites to provide accurate status updates and proactively address delays or disruptions.
• Communicates with internal teams and external partners including 3PL warehouse personnel, small parcel carriers, and other external vendors to resolve shipment issues and maintain efficient logistics operations.
• Maintains logistics records and updates systems including Enterprise Resource Planning (ERP), Warehouse Management System (WMS), or Transportation Management Systems (TMS) to ensure accurate tracking of shipments, inventory movement, and freight costs.
• Conducts routine audits across receiving, triage, packout, and shipping to ensure compliance with quality and operational standards.
• Identifies defects, verifies order accuracy, and ensures proper handling, packaging, and shipping processes; documents findings, identifies trends, and escalates issues as needed to support continuous improvement.
• Delivers consistent and timely support to internal stakeholders by managing assigned reports and workflows with accuracy and accountability, while coordinating with primary and backup contacts to ensure seamless logistics operations.
• Performs other duties as assigned.

What You Will Bring:

• A high school diploma or equivalent is required.
• A minimum of two (2) years of experience in logistics, transportation, supply chain operations, warehouse operations, or customer service is required.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic understanding of logistics, small parcel, and freight transportation processes.
• Basic understanding of small parcel (UPS and FEDEX) carrier websites.
• Ability to guide and support others through collaboration, including assisting teammates and contributing to shared processes, to foster a high-quality, team-oriented environment that drives results.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed with minimal supervision, and travel to the company warehouse 3-4 times per month or based on business needs.
• Proficiency in Microsoft Office Suite, and modern communication and mobile tools for virtual teams (e.g., Microsoft Teams, Slack).

Preferred:

• Experience coordinating shipments, tracking orders, or working with carriers.
• Familiarity with shipping documentation such as bills of lading, packing lists, and freight documentation.
• Experience using ERP,

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