Bilingual Medical Assistant (Remote)

About the position Vesta Healthcare is a specialized medical group dedicated to enhancing the lives of individuals with long-term home care needs. By collaborating closely with caregivers and leveraging innovative technology, Vesta transforms the home into a comprehensive care setting. Named after the Roman Goddess of home, hearth, and family, Vesta Healthcare offers caregivers, patients, and family members personalized support and guidance through a dedicated clinical team, ensuring that care recipients receive the highest quality care in the comfort of their own homes. We're looking to grow our team with a patient-focused Medical Assistant who is responsible for coordinating the care of members enrolled in Medicare's chronic care management program during each calendar month. This will primarily entail periodic telephonic outreach calls to members, caregivers, and other care team members as directed with documentation in the appropriate platform to ensure compliance. The Medical Assistant will collaborate with the supervising provider and staff to conduct outreach, assessment, and service planning to coordinate care for the CCM patients.

Responsibilities

• Provide practice support including contacting members, caregivers, and care team members as directed.
• Work closely with the clinical team to improve the health and care of our members.
• Coordinate care for 20 to 30 members daily, including referrals and prescriptions, ordering DMEs and supplies, coordinating transportation to and from medical appointments, and researching local resources for additional needs.
• Data entry within operating dashboards, reporting, and workflow platforms.
• Ensure data quality and accuracy via call and documentation quality audits.
• Provide other administrative support.

Requirements

• Medical Assistant Registration or Certification (required).
• Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading, and speaking) (required).
• A minimum of 2 years of experience working in a healthcare setting, including a PCP, specialty clinic, or telehealth (required).
• The ability to work Monday - Friday, 8am-5pm ET, 9am-6pm ET, or 10am-7pm ET (some shifts/teams would be required one weekend per month) (required).
• Knowledge of referral processes, insurance coordination, and care coordination (required).
• Knowledge and understanding of chronic care management (CCM) processes (required).
• A customer service mindset for both internal and external customers (required).
• A strong proficiency in computer software navigation; data entry and data cleansing.
• A fundamental knowledge of Google Docs, Sheets, Slides or similar.
• A demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills.
• Ability to perform duties as assigned or requested.

Benefits

• Competitive health, dental, and vision insurance options with costs partially subsidized by us.
• Generous Paid Time Off (Vacation, Sick, and Personal Days).
• ~12 paid holidays per calendar year.
• 401k plus company match.
• One time reimbursement to set up your home office.
• Monthly reimbursement for internet or other home office expenses.
• Monthly health & wellness reimbursement (gym memberships, online health classes, etc.).
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us.
• Pre-tax options for healthcare, dependent care, and transit expenses.
• Employee Assistance Program.
• Mental Health Benefits through Spring Health.
• Optional Insurance Add Ons (Accident, Critical Illness, Hospital, Legal, Identity Theft, Pet Insurance).
• Internal social recognition platform.
• Company-provided work computer to perform duties efficiently.

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