Customer Service Specialist – Administrative Analyst (Non‑Exempt) – Student Business Services at arenaflex

Welcome to arenaflex – A Community of Learners, Innovators, and Leaders

arenaflex stands on a vibrant 241‑acre campus in the heart of Southern California, serving more than 40,000 students each year. As a flagship institution of higher education, we are dedicated to fostering an inclusive environment where diverse perspectives thrive, academic excellence is celebrated, and every member of our community—students, faculty, staff, and administrators—has the opportunity to grow.

Our mission is to empower learners to become responsible global citizens while responding to the evolving workforce needs of California and beyond. With world‑class facilities such as the Grand Central Art Center, the Arboretum and Botanical Garden, the Clayes Performing Arts Center, and the Titan Recreation Center, arenaflex offers a dynamic backdrop for personal and professional development.

About the Role: Customer Service Specialist – Administrative Analyst (Non‑Exempt)

Student Business Services (SBS) is the financial heartbeat of arenaflex. Our team acts as the university’s cashiers, safeguarding and allocating funds between students, banks, internal departments, and external partners. As a Customer Service Specialist – Administrative Analyst, you will be the welcoming front door of SBS, delivering accurate, compassionate, and timely assistance to students, parents, and campus partners.

This full‑time, non‑exempt position reports to the Associate Director of Student Business Services and works Monday through Friday, 8:00 AM – 5:00 PM. You will collaborate closely with Financial Aid, Admissions, the Registrar, Accounts Payable, and other student service units to ensure seamless financial interactions across the campus.

Key Responsibilities

Student‑Facing Service Delivery

• Provide knowledgeable, courteous assistance via phone, live chat, and in‑person interactions regarding tuition, fees, payment plans, refunds, and related financial matters.
• Conduct private consultations to identify personalized payment solutions, ensuring students understand their options and obligations.
• Maintain strict confidentiality in accordance with FERPA guidelines while handling sensitive financial data.
• Act as the primary point of contact for inquiries about arenaflex policies, procedures, and federal or state regulations that affect student accounts.

Administrative & Analytical Functions

• Research, investigate, and resolve complex student questions, documenting findings and recommendations for future reference.
• Analyze financial data, generate accurate projections, and prepare concise reports for internal stakeholders.
• Assist in the preparation and distribution of departmental communications, including social‑media content that supports customer service initiatives.
• Oversee minor clerical operations such as filing, data entry, and record maintenance to ensure compliance with budget policies and institutional standards.

Collaboration & Continuous Improvement

• Partner with Financial Aid, Admissions, Registrar, and other campus units to streamline processes and eliminate service bottlenecks.
• Stay current on industry best practices, federal regulations, and arenaflex policy updates; proactively recommend enhancements to improve efficiency and student satisfaction.
• Contribute to team meetings, share insights, and support cross‑training efforts to build a resilient, knowledge‑rich service environment.

Essential Qualifications

• Bachelor’s degree from an accredited institution or equivalent combination of education and relevant administrative experience.
• Demonstrated ability to interpret, apply, and communicate a wide variety of policies, procedures, and regulations.
• Proficiency in basic statistical methods and business mathematics for data analysis and forecasting.
• Strong written communication skills, with experience drafting clear, professional reports and correspondence.
• Ability to make independent decisions, exercise sound judgment, and manage multiple priorities in a fast‑paced environment.
• Experience establishing and maintaining cooperative working relationships across diverse stakeholder groups.
• Commitment to upholding ethical standards, diversity, openness, flexibility, and integrity in all interactions.

Preferred Qualifications

• Hands‑on experience with PeopleSoft Student Financials or a comparable enterprise resource planning (ERP) system within a higher‑education setting.
• Familiarity with federal and state regulations governing student financial services, including Title IV, FAFSA, and California State University (CSU) policies.
• Prior customer‑service experience in a university or college environment, demonstrating an ability to navigate complex student needs with empathy.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating positive experiences for students and families.
• Analytical Acumen: Ability to interpret financial data, identify trends, and propose actionable solutions.
• Communication Excellence: Clear, concise, and respectful verbal and written communication with diverse audiences.
• Technology Proficiency: Comfortable using PeopleSoft, Microsoft Office Suite, and web‑based communication tools (live chat, email platforms, social media).
• Team Collaboration: Strong interpersonal skills, willingness to share knowledge, and ability to work effectively in a multidisciplinary team.
• Attention to Detail: Meticulous record‑keeping, accurate data entry, and adherence to compliance standards.
• Adaptability: Flexibility to adjust to evolving policies, technology upgrades, and shifting workload demands.

Career Growth & Learning Opportunities

arenaflex invests heavily in professional development. As a member of the Student Business Services team, you will have access to:

• On‑the‑job training in financial operations, policy interpretation, and ERP system mastery.
• Tuition remission and scholarship programs for continued education.
• Workshops on leadership, conflict resolution, and data analytics.
• Mentorship programs that pair you with senior administrators and finance experts.
• Opportunities to attend conferences and webinars focused on higher‑education finance and student services.

These resources are designed to help you advance toward senior analyst roles, supervisory positions, or specialized finance tracks within arenaflex.

Work Environment & Culture at arenaflex

Our campus culture celebrates diversity, collaboration, and continuous improvement. You will work in a modern office environment equipped with ergonomic workstations, collaborative meeting spaces, and a supportive team that values work‑life balance. arenaflex promotes:

• Inclusive excellence—ensuring every voice is heard and respected.
• Flexible scheduling options and remote‑work possibilities for certain administrative tasks.
• Employee wellness programs, including fitness center access, health screenings, and mental‑health resources.
• Regular social events, cultural celebrations, and community service initiatives that foster camaraderie.

Compensation, Perks, & Benefits

While the exact salary range for this non‑exempt position is $3,879 – $4,300 per month, arenaflex offers a comprehensive benefits package that includes:

• Medical, dental, and vision insurance with multiple plan options.
• Retirement savings plans with employer matching contributions.
• Paid time off, holidays, and sick leave.
• Professional development funds and tuition assistance.
• Employee assistance program (EAP) for personal and financial counseling.
• Campus amenities such as the Titan Recreation Center, Arboretum, and cultural venues available at reduced or complimentary rates.

Application Process & Important Information

All candidates must successfully complete a background check, including a criminal records review, before final employment. arenaflex is an equal‑opportunity employer; we celebrate all forms of diversity and are committed to providing reasonable accommodations for applicants with disabilities.

To apply, submit your resume and cover letter through our online portal by September 12, 2024, 9:00 PM PT. Incomplete applications will not be considered. Please ensure you have answered every required field and uploaded all supporting documents.

After submission, qualified candidates may be invited to complete a job‑related performance test and participate in one or more interviews. Successful applicants will receive a conditional offer pending the results of the background check.

Why Join arenaflex?

If you are driven by a passion for helping students navigate their financial journeys, thrive in a collaborative, mission‑focused environment, and seek a role that blends customer service with analytical rigor, then arenaflex is the place for you. Our community values integrity, innovation, and the relentless pursuit of excellence. Join us, and you will be part of a legacy that shapes the future of education while supporting the personal and professional growth of every Titan.

Take the next step in your career—apply today and become a vital member of the arenaflex family!