Experienced Airbnb Customer Services Representative – Guesty/Operto Expert – Contract to Hire Opportunity

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our guests' expectations. As a key member of our team, you'll play a vital role in delivering top-notch service, ensuring seamless communication, and driving business growth. If you're a highly skilled and motivated individual with a passion for customer service, we invite you to join our dynamic team as an Experienced Airbnb Customer Services Representative – Guesty/Operto Expert.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions for the hospitality industry. Our team of experts is committed to delivering exceptional customer experiences, driving business growth, and staying ahead of the curve in the ever-evolving world of travel and hospitality. With a strong focus on innovation, customer satisfaction, and employee development, we're creating a workplace culture that inspires collaboration, creativity, and growth.

• *Job Summary**

We're seeking a highly skilled and experienced Airbnb Customer Services Representative to join our team. As a key member of our Guesty/Operto team, you'll be responsible for providing exceptional customer service, resolving guest issues, and driving business growth. If you're a motivated and results-driven individual with a passion for customer service, we invite you to apply for this exciting opportunity.

• *Key Responsibilities**

As an Experienced Airbnb Customer Services Representative – Guesty/Operto Expert, you'll be responsible for:

• Providing exceptional customer service to guests via phone, email, and chat, ensuring seamless communication and resolving issues in a timely and professional manner
• Leveraging AI tools, such as ChatGPT, to provide comprehensive guest messaging that resonates with our brand and values
• Screening potential guests, providing support, and resolving issues in a timely and professional manner
• Responding to guest inquiries, communicating and escalating issues to management via Slack
• Achieving 5-star ratings and Superhost Status by delivering exceptional customer experiences
• Writing and responding to guest reviews on Airbnb, VRBO, or other platforms
• Reporting maintenance and damage issues to Operations via Operto Teams
• Reporting and submitting damage claims to Guesty Shield for reimbursement
• Building, managing, and reporting in-house maintenance labor
• Working knowledge of business financials/accounting to assist with the onboard of accounting systems
• Experience in 3rd party vendor relations for tertiary market management
• *Essential Qualifications**

• 2+ years of experience in customer service, preferably in the hospitality or travel industry

• Strong knowledge of Guesty and/or Operto, with experience in leveraging AI tools for comprehensive guest messaging
• Excellent communication and interpersonal skills, with the ability to speak clearly on the phone and via VoIP
• Fluency in English, with perfect grammar and spelling
• Availability and reliability in CST and Eastern United States time zones
• Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and business growth
• *Preferred Qualifications**

• Experience in 3rd party vendor relations for tertiary market management

• Working knowledge of business financials/accounting to assist with the onboard of accounting systems
• Experience in writing and responding to guest reviews on Airbnb, VRBO, or other platforms
• Ability to work in a part-time, temp position with the possibility of moving to a more permanent schedule starting in January 2025
• *Skills and Competencies**

• Excellent communication and interpersonal skills

• Strong knowledge of Guesty and/or Operto, with experience in leveraging AI tools for comprehensive guest messaging
• Ability to work in a fast-paced environment, with a strong focus on customer satisfaction and business growth
• Strong problem-solving and analytical skills, with the ability to resolve issues in a timely and professional manner
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines
• Strong attention to detail, with the ability to maintain accurate records and reports
• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to providing our employees with opportunities for growth and development. As a member of our team, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and creativity
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• *Work Environment and Company Culture**

arenaflex is a remote-friendly company, offering a flexible and dynamic work environment that allows our employees to work from anywhere. Our company culture is built on a foundation of collabor Apply tot his job Apply To this Job