Call Center Representative

Job Title: Call Center Representative || Hybrid Location : West Des Moines, IA (Hybrid – 1 week onsite – 1 week remote... Hours of Training (4 weeks): Mon - Fri. 8a - 5p Hours after Training: Mon - Fri 12 - 8:30p Start Date: 05/05/2024 Pay: $18.50 - $19 Responsibilities: • Answers high-volume inbound calls and responds to customer inquiries regarding existing credit card claim • May add additional transactions to claim • Uses a variety of sources for information, including Online systems and tools/models • May perform general account handling functions such re-billing transactions and sending appropriate correspondences Job Qualification: • Call Center Experience • Customer service focus with the ability to balance needs of clients, shareholders, and team members • Excellent verbal, written, and interpersonal communication skills • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status Job Type: Full-time Pay: $18.50 - $19.00 per hour Expected hours: 40 per week Schedule: • 8 hour shift • Holidays • Monday to Friday • No nights • No weekends Experience: • Call center: 1 year (Preferred) • Customer service: 1 year (Preferred) Work Location: Remote Apply Job!