Customer Service Coordinator – Business & Government Client Relations (Remote, US-Based)

About arenaflex

At arenaflex, we are reimagining the way businesses and government organizations connect, communicate, and thrive in an increasingly digital world. As a recognized leader in technology and communications services, arenaflex operates a truly global human network that reaches across continents, industries, and communities. Every connection we make, every solution we deliver, and every customer interaction we handle is driven by a singular purpose: to move the world forward through the power of reliable, innovative technology.

Our culture is built on listening, learning, and leading with empathy. We believe that great service is not just a transaction—it is a relationship. When crisis strikes, we rally. When celebration calls, we come together. Our teams lift up their communities, support one another, and continuously push the boundaries of what customer experience can be. If you are fueled by purpose and powered by persistence, arenaflex offers you a career where your efforts create measurable impact and your growth knows no limits.

The Opportunity

We are hiring a Customer Service Coordinator to join our Business Government Customer Organization (BGCO)—a high-impact team obsessed with helping our business and government clients achieve their operational objectives. This role is more than answering calls; it is about becoming a trusted advisor to organizations that rely on arenaflex to power their missions. Every conversation is an opportunity to deepen a relationship, solve a meaningful problem, and demonstrate the unrivaled value of partnering with arenaflex.

As a frontline ambassador of our brand, you will engage with our business and government customers over the phone, guiding them through innovative technology, products, and services tailored to their needs. Your mission: deliver a best-in-class customer experience that drives revenue retention and fuels long-term growth within existing accounts.

Key Responsibilities

• Growing business within existing accounts: Identify upsell and cross-sell opportunities by understanding each customer's evolving needs and positioning arenaflex solutions that deliver measurable value.
• Building lasting customer relationships: Earn the loyalty and trust of every client by consistently exceeding expectations and providing a personalized experience on every call.
• Active listening and needs discovery: Ask thoughtful questions, listen intently, and uncover what the customer truly needs—not just what they initially request.
• Troubleshooting and problem resolution: Resolve a wide range of customer issues related to devices, billing, and service concerns with accuracy, empathy, and efficiency.
• Solution-based selling: Clearly articulate the value of arenaflex solutions, increase company revenue, and position arenaflex as the partner of choice for business and government clients.
• First-call resolution focus: Be solution-oriented and proactive in eliminating repeat calls, reducing unnecessary transfers, and creating effortless experiences for every customer.
• Web-based support for large accounts: Deliver efficient, high-quality support to enterprise clients using a suite of digital tools and platforms.

Where You'll Be Working

This is a work-from-home role performed almost exclusively from a dedicated home office, with occasional in-person meetings and training sessions. To succeed, you will need a private workspace free from distractions that allows you to focus fully on the customer.

• You must reside within a 90-minute commute of one of our BGCO locations: Alpharetta, GA; Annapolis Junction, MD; Cary, NC; or West Valley City, UT.
• You will need to provide your own internet service with a direct connection to a cable or fiber modem, capable of a minimum 25 Mbps plan. Wireless, satellite, and DSL connections are not acceptable for this role.

What We're Looking For

We are seeking problem solvers who lead with empathy. When our business and government customers come to us with complex challenges, you will respond with patience, ensuring they feel heard, valued, and cared for. No two calls are the same, so you will know how to apply your resources, knowledge, and intuition to determine the right solution for every unique situation.

You are motivated by change and energized by the opportunity to grow. Whether it is mastering a new tool, experimenting with a more effective sales approach, or adapting to evolving customer needs, you embrace the challenge and lean into the unknown.

You'll Need to Have

• A Bachelor's degree OR one or more years of work experience.
• One or more years of customer service and/or sales experience.
• The ability to meet all home office and technical requirements.
• Willingness to work a flexible schedule, including evenings and weekends.

Even Better If You Have

• A college degree in a related field.
• Experience with facilitation and communication across all levels of an organization.
• Experience resolving customer issues, addressing billing questions, and handling product Q&A.
• Experience promoting and/or selling products and services in a B2B or B2G environment.
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies.
• One or more years of technical support experience.
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to collaborate with leaders and teammates in a remote environment.
• Strong technical acumen and a genuine interest in learning new technologies.

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you do not meet every "even better" qualification listed above. We value potential, curiosity, and drive just as much as experience.

Career Growth and Learning Opportunities

At arenaflex, your career is a journey, not a destination. We invest heavily in our people because we know that our customers' experience depends entirely on the quality, capability, and engagement of our team. From day one, you will have access to structured onboarding, hands-on training, mentorship programs, and continuous learning opportunities designed to sharpen your customer service, sales, and technical skills. As you grow, you will discover clear pathways into senior account management, team leadership, training and quality assurance, and other specialized roles across the organization. Your ambition is the only ceiling.

Our Culture and Work Environment

arenaflex is more than a workplace—it is a community. We are proud to be an equal opportunity employer and we celebrate the differences that make each of us unique, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Diversity makes us stronger, and we are committed to fostering a collaborative, inclusive environment where everyone feels valued, connected, and empowered to contribute their best.

Our remote-first culture is built on trust, accountability, and connection. You will collaborate with supportive leaders and talented teammates across the country, participate in engaging virtual events, and join occasional in-person gatherings that strengthen the bonds of our team. We believe that when our people thrive, our customers thrive—and our business follows.

Compensation, Perks, and Benefits

arenaflex's benefits are designed to help you move forward in your career and in every area of your life. Our award-winning total rewards package typically includes:

• Comprehensive health and wellness benefits
• Short-term performance incentives
• 401(k) savings plan with company match
• Stock incentive programs
• Generous paid time off
• Parental leave, adoption assistance, and tuition assistance
• Additional perks and incentives tailored to your individual circumstances

This is an incentive-based position with the potential to earn more based on performance. For candidates hired into California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington, or Washington, D.C., the starting base pay rate for this position is $25.38 per hour. Part-time employees may be eligible for a subset of these benefits depending on individual circumstances.

Scheduled Weekly Hours

40 hours per week, with a flexible schedule that may include evenings and weekends.

Join Us

If you are ready to be part of a team that is passionate about customers, committed to innovation, and dedicated to making the world a more connected place, we want to hear from you. At arenaflex, you will do work that matters, grow in ways you never imagined, and build a career defined by purpose and impact. Take the next step today—apply now and help us deliver on the promise of an extraordinary customer experience, one call at a time.