Remote Part-Time Data Entry Specialist – Customer Experience & Key Account Support for Strategic Beverage Accounts

Join arenaflex – Where Precision Meets Purpose in a Remote, Customer-Focused Career

Are you a detail-oriented professional with a passion for delivering outstanding customer experiences? Do you thrive in fast-paced environments where accuracy, empathy, and proactive problem-solving are valued above all else? arenaflex is seeking a dedicated and motivated Remote Part-Time Data Entry Specialist to join our dynamic team, focusing on customer experience excellence for our most strategic accounts in the beverage industry.

This is a unique opportunity to support high-value key account relationships from the comfort of your home while contributing to revenue growth, operational efficiency, and customer satisfaction. If you are looking for a flexible part-time role where your organizational talents and customer-centric mindset will make a real impact, we want to hear from you.

About arenaflex and the Role

arenaflex is a forward-thinking organization committed to delivering exceptional service and operational excellence across the beverage and retail sectors. Our Key Account Group serves as the vital link between strategic partners and our internal teams, ensuring that every order, inquiry, and customer interaction reflects our dedication to quality and reliability.

As a Remote Part-Time Data Entry Specialist, you will serve as a liaison to the Key Account Group, providing critical support that enhances relationships with strategic accounts – with a particular emphasis on the Bottle King store network. Your primary mission will be to ensure an exceptional customer service experience, efficient order management, and proactive sales support across the off-premise key account universe.

The objective of this role is clear: enhance relationships, minimize errors, drive revenue growth, and maintain consistency and reliability in service delivery. You will be the trusted point of contact who keeps operations running smoothly and customers coming back.

Key Responsibilities

Customer Support and Relationship Management

• Provide proactive and responsive support to address customer needs, concerns, and issues in a timely, professional manner.
• Serve as the primary point of contact for Bottle King, addressing inquiries and resolving issues promptly across email, phone, and other communication channels.
• Demonstrate empathy and a customer-centric approach in every interaction, treating each stakeholder with respect and understanding.
• Build and maintain strong relationships with key-account decision-makers and stakeholders, becoming a trusted advisor for their operational needs.
• Resolve customer complaints and issues with an experience-driven approach, collaborating with the CX team to capture data for trend analysis and process enhancements.

Order Management and Data Entry Excellence

• Manage the end-to-end order process for Bottle King, ensuring accuracy and timeliness in order entry, verification, and tracking.
• Bill regular and reserve orders, cooperative orders, B&H orders/releases, rebills, and credits with precision and attention to detail.
• Review RIPs (Routing Information Packets) for accuracy and assist KAM (Key Account Management) leadership with orders as necessary.
• Maintain accurate records and reports, including KPI analysis for business intelligence opportunities to develop a seamless customer experience and process development.
• Collaborate with internal departments to ensure timely execution of issue resolution for fulfilled orders and resolve discrepancies efficiently.

Sales Support and Strategic Growth

• Assist with order placement, product inquiries, and identifying upselling and cross-selling opportunities to support revenue growth.
• Collaborate with the Sales team to identify potential leads and opportunities within the Bottle King account portfolio.
• Develop a deep understanding of products and services to effectively address customer inquiries and support broader sales efforts.
• Stay updated on industry trends and competitor offerings to provide relevant insights and recommendations to internal stakeholders.
• Contribute to account planning and strategy development by conducting regular checks to identify opportunities and mitigate risks.

Subject Matter Expertise

• Act as a subject matter expert offering guidance and insight on processing of orders and customer-service-related processes.
• Provide expertise on RIP, QD (Quote/Deal), and EOM (End of Month) billing to drive customer success.
• Offer insights and recommendations for continuous improvement based on data analysis and customer feedback.

Essential Qualifications

• Education: Associate degree or equivalent professional experience.
• Experience: 2–4 years of previous experience in customer service, sales support, or related roles, preferably within the beverage industry or retail sector.
• Technical Proficiency: Demonstrated proficiency in the MS Office Suite (Word, Excel, Outlook) with the ability to manage complex spreadsheets and documentation.
• CRM Knowledge: Proficiency in CRM software, with the ability to quickly learn and adapt to new systems and technologies.
• Communication Skills: Excellent written and verbal communication skills with a customer-focused mindset and the ability to interact professionally with diverse stakeholders.
• Organizational Skills: Strong organizational abilities and meticulous attention to detail, with the capacity to multitask, prioritize workload, and meet tight deadlines in a fast-paced environment.
• Analytical Skills: Strategic thinking capabilities combined with strong problem-solving and analytical skills.
• Personal Attributes: Proactive attitude, self-motivated, and a collaborative team player with a passion for delivering exceptional service and driving measurable results.

Preferred Qualifications

• Prior experience supporting key accounts in the beverage, alcohol, or consumer packaged goods (CPG) industry.
• Familiarity with order management systems, billing platforms, and inventory tracking tools.
• Experience working remotely with distributed teams across multiple time zones.
• Bilingual or multilingual capabilities are a plus.
• Knowledge of off-premise sales channels and retail account management.

Skills and Competencies for Success

To excel in this role at arenaflex, you will need a balanced combination of technical skills, interpersonal abilities, and a mindset geared toward continuous improvement. Key competencies include:

• Customer Empathy: The ability to understand and anticipate customer needs, responding with genuine care and professionalism.
• Data Accuracy: A relentless commitment to precision in every order entry, billing record, and report generated.
• Problem-Solving Agility: The capability to assess complex situations, identify root causes, and implement effective solutions quickly.
• Time Management: The discipline to manage multiple priorities and deadlines without sacrificing quality.
• Collaboration: A natural inclination toward teamwork and cross-functional cooperation.
• Adaptability: Comfort with evolving systems, processes, and customer expectations in a dynamic industry.
• Business Acumen: An understanding of how order accuracy, customer satisfaction, and proactive support contribute to revenue growth and account retention.

Career Growth and Learning Opportunities

At arenaflex, we believe that part-time roles should not limit professional growth. This position offers a meaningful pathway for individuals looking to deepen their expertise in customer experience, key account management, and the beverage industry. You will gain hands-on experience with industry-leading systems, processes, and strategic accounts – all while working remotely with flexibility.

Our team culture emphasizes mentorship, knowledge sharing, and continuous learning. Whether you are looking to build a long-term career in customer success, sales support, or account management, arenaflex provides the exposure, training, and support needed to advance your professional journey.

Work Environment and Company Culture

arenaflex is built on a foundation of integrity, collaboration, and customer obsession. As a remote team member, you will enjoy the flexibility of working from home while remaining deeply connected to a supportive and engaged team. We leverage modern collaboration tools, maintain regular virtual touchpoints, and foster a culture where every voice is heard and every contribution matters.

We value diversity, equity, and inclusion, and we are committed to creating an environment where all team members can thrive. Our culture celebrates initiative, rewards results, and encourages innovation at every level.

Compensation, Perks, and Benefits

While specific compensation will be discussed during the interview process based on experience and qualifications, arenaflex offers a competitive package that includes:

• Competitive hourly compensation aligned with industry standards.
• Flexible part-time scheduling that supports work-life balance.
• Remote work setup with access to necessary tools and resources.
• Opportunities for professional development and skill-building.
• A supportive team culture that values your contributions.
• Potential for role expansion and increased hours based on performance and business needs.

Apply Today and Become Part of the arenaflex Story

If you are ready to bring your customer service expertise, data entry precision, and passion for excellence to a role where every detail matters, we encourage you to apply. This is more than just a part-time job – it is an opportunity to be part of a team that values relationships, drives growth, and makes a tangible difference for strategic accounts in the beverage industry.

arenaflex is looking for individuals who are proactive, curious, and committed to continuous improvement. If that sounds like you, we would love to hear from you. Take the next step in your career and join a company where your work truly matters.

Ready to make an impact? Apply today and let’s build something exceptional together at arenaflex.