Customer Service Representative – arenaflex Outdoor Living Solutions – Order Management & Client Support – Bartlesville, OK

About arenaflex – Shaping Outdoor Living Experiences

arenaflex is a market‑leading provider of outdoor living solutions across North America. With an award‑winning portfolio that empowers customers to Live Well Outside, arenaflex designs, manufactures, and distributes a comprehensive range of premium building products that transform backyards, patios, and communal spaces into inviting environments where people can connect, reflect, and recharge. From hardscape and masonry materials to fencing, decking, railing, concrete mixes, and surface protectors, arenaflex’s products are trusted by homeowners, contractors, and landscape professionals alike.

Our mission is to inspire endless possibilities through enduring performance. By combining innovative design, sustainable manufacturing practices, and a customer‑first mindset, arenaflex creates outdoor spaces that become the backdrop for memorable moments. As part of a dynamic, inclusive, and growth‑focused organization, you will join a team that values collaboration, continuous learning, and the pursuit of excellence.

Position Summary

The Customer Service Representative role at arenaflex is pivotal in delivering the highest level of customer satisfaction. You will serve as the primary point of contact for clients, providing knowledgeable support, accurate order processing, and timely resolution of inquiries. This position blends strong communication skills with meticulous attention to detail, ensuring that every interaction reinforces arenaflex’s reputation for reliability and service excellence.

Key Responsibilities

• Customer Interaction: Respond to inbound calls, emails, and faxes with a courteous and professional demeanor, addressing product questions, order status inquiries, and any concerns.
• Order Management: Accurately enter sales orders into the system, coordinate billing and delivery schedules, and ensure seamless hand‑off to the dispatch team.
• Quotation & Sample Coordination: Prepare detailed quotes, arrange the mailing of product literature and samples, and follow up to confirm receipt and satisfaction.
• Credit & Financial Processing: Retrieve necessary information for the credit department, run credit card and check approvals, and issue credits or debits as required.
• Customer Onboarding: Set up new customers in the salesforce platform, ensuring all relevant data is captured for future engagement.
• Documentation & Auditing: Categorize, file, and maintain paperwork for audit purposes, preserving accurate customer records and transaction histories.
• Collaboration with Internal Teams: Work closely with sales representatives, dispatch, and the credit department to resolve issues and streamline processes.
• Continuous Improvement: Identify recurring challenges, suggest process enhancements, and contribute to the development of best‑practice guidelines.
• Additional Duties: Perform other related tasks as assigned, whether temporary or permanent, to support the overall success of the customer service function.

Essential Qualifications

• High school diploma or equivalent; relevant experience may substitute for formal education.
• Demonstrated proficiency with the Microsoft Office suite (Word, Excel, Outlook).
• Experience operating a multi‑line telephone system and handling high‑volume call traffic.
• Strong numerical aptitude and comfort with basic math calculations.
• Exceptional written communication skills, with the ability to draft clear, professional correspondence.
• Detail‑oriented mindset with a proven track record of accuracy in data entry and documentation.
• Ability to multitask effectively, balancing competing priorities while maintaining composure.
• Physical capability to sit for extended periods and perform repetitive hand motions required for computer work.
• Willingness to lift and move light packages (e.g., shipping tickets, overnight parcels) as needed.

Preferred Qualifications & Skills

• Prior experience in a customer service or order entry role within the building materials, construction, or outdoor‑living industry.
• Familiarity with CRM or salesforce platforms for customer data management.
• Basic understanding of product specifications for hardscape, masonry, fencing, decking, and concrete materials.
• Problem‑solving orientation, with the ability to think on your feet and propose practical solutions.
• Positive phone personality that conveys confidence, empathy, and professionalism.
• Organizational skills that enable efficient filing, record‑keeping, and audit preparation.

Core Competencies for Success

• Communication: Clear, concise, and courteous verbal and written communication with customers and internal stakeholders.
• Customer Focus: Commitment to understanding and exceeding client expectations.
• Accuracy: Precision in order entry, credit processing, and documentation to prevent errors.
• Team Collaboration: Ability to work cooperatively across departments, sharing information and supporting collective goals.
• Adaptability: Flexibility to adjust to shifting priorities, new technologies, and evolving product lines.
• Time Management: Efficiently prioritize tasks to meet deadlines and maintain high service levels.

Career Growth & Development Opportunities

arenaflex invests heavily in the professional development of its employees. As a Customer Service Representative, you will have access to:

• Structured training programs covering product knowledge, advanced order management systems, and customer relationship best practices.
• Mentorship from seasoned sales and operations leaders who can guide your career trajectory.
• Opportunities to cross‑train in related functions such as sales support, logistics, and credit analysis, broadening your skill set.
• Clear pathways to advancement, including roles like Senior Customer Service Specialist, Team Lead, or Customer Experience Manager.
• Support for certifications or coursework relevant to the construction and outdoor‑living sectors.

Work Environment & Culture at arenaflex

Our Bartlesville office offers a collaborative, supportive atmosphere where teamwork is celebrated. Key cultural attributes include:

• Inclusivity: A diverse workforce where every voice is heard and respected.
• Innovation: Encouragement to suggest improvements and experiment with new ideas.
• Work‑Life Balance: Flexible scheduling options and a focus on employee well‑being.
• Community Engagement: Participation in local outreach programs and industry events.
• Recognition: Regular acknowledgment of individual and team achievements.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent, including:

• Highly competitive base salary commensurate with experience and market standards.
• Comprehensive medical, dental, vision, and disability insurance plans.
• Group retirement savings program with company matching contributions.
• Health and wellness initiatives such as fitness subsidies, mental‑health resources, and employee assistance programs.
• Paid time off, holidays, and additional leave options to support personal needs.
• Employee discount programs on arenaflex products and services.
• Continuous learning opportunities, including tuition reimbursement and access to online training platforms.

Why Join arenaflex?

Choosing arenaflex means becoming part of a forward‑thinking organization that values your growth as much as its own. You will work with industry‑leading products, engage with a broad customer base, and contribute to the creation of outdoor spaces that enhance quality of life. If you thrive in a fast‑paced environment, enjoy solving problems, and are passionate about delivering exceptional service, arenaflex is the place to build a rewarding career.

Application Process

Ready to make an impact? Click the “Apply Now” button below to submit your application through our secure portal. You will be guided to create a profile, upload your resume, and answer a few brief questions. Our recruiting team reviews applications promptly, and you can track the status of your submission 24/7.

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Take the Next Step

If you are excited about helping customers experience the joy of outdoor living and are eager to grow within a supportive, innovative company, we encourage you to apply today. Join arenaflex and be part of a team that turns visions into reality—one satisfied customer at a time.