Dynamic LSCM Sales & Customer Support Specialist – Order Management, Dealer Relations, and Process Optimization

About arenaflex – Driving Excellence in the Tire & Mobility Industry

arenaflex is a global leader in the design, manufacturing, and distribution of high‑performance tire solutions and related mobility products. With a heritage of innovation that spans continents, arenaflex serves a diverse portfolio of customers—from independent dealers and fleet operators to large commercial enterprises—delivering superior quality, safety, and value. Our mission, “Serve Society with Superior Quality,” guides every decision we make, and we empower our teammates to bring their whole selves to work, fostering an inclusive environment where diverse perspectives fuel breakthrough ideas.

At arenaflex, you’ll join a forward‑thinking organization that invests heavily in professional development, cutting‑edge technology, and a culture of collaboration. Whether you’re working from the comfort of your home office or collaborating in our vibrant Nashville headquarters, you’ll be part of a team that values curiosity, resilience, and a relentless drive to exceed customer expectations.

Position Overview – LSCM Sales & Customer Support Specialist

We are seeking a proactive, detail‑oriented LSCM (Logistics, Supply Chain, and Management) Sales & Customer Support Specialist to serve as the primary liaison for our authorized independent dealers and company‑owned locations across the United States and Canada. In this role, you will manage the full order lifecycle—quoting, processing, fulfillment, review, entry, dispatch, and post‑sale support—ensuring that every interaction reflects arenaflex’s commitment to excellence.

This is a remote‑first position with flexible options to work from our Nashville hub for mandatory in‑person events and collaborative workshops. You will partner closely with field sales representatives, product development teams, technical support, and logistics partners to drive seamless order execution, resolve complex issues, and continuously improve our fulfillment processes.

Key Responsibilities

• Proactive Account Management: Own a portfolio of assigned dealer accounts, maintaining regular communication to anticipate needs, provide status updates, and nurture long‑term relationships.
• End‑to‑End Order Management: Oversee the entire order journey—from initial quote through final delivery—ensuring accuracy, timeliness, and compliance with arenaflex standards.
• Data‑Driven Analysis: Analyze order data, inventory levels, and delivery metrics to identify trends, forecast fulfillment dates, and recommend actionable improvements.
• Issue Resolution & Escalation: Quickly assess challenges, coordinate cross‑functional resources, and implement effective solutions while keeping customers informed.
• New Product Launch Support: Collaborate with product and marketing teams to launch new tire lines, facilitating rapid market entry and smooth transition for dealers.
• Technology Enablement: Master arenaflex’s sales and support platforms (including Salesforce, SAP, and the dealer portal), train teammates, and champion best practices.
• Process Development: Contribute to the design of support delivery strategies, escalation procedures, and training materials that enhance efficiency and customer satisfaction.
• Cross‑Functional Liaison: Act as the conduit between customers, technical support, product development, and field service to surface improvement opportunities and drive value‑add initiatives.
• Continuous Improvement: Leverage internal networks and external resources to innovate solutions that protect relationships and improve business outcomes.
• Additional Duties: Undertake other responsibilities as assigned, supporting the broader goals of the Commercial Division.

Essential Qualifications

• High school diploma or equivalent; additional education or certifications in logistics, supply chain, or business administration are a plus.
• 2–3 years of proven experience in customer support, preferably within a call‑center, logistics, or B2B sales environment.
• Demonstrated problem‑solving abilities with a track record of resolving complex order or fulfillment issues.
• Strong organizational skills and meticulous attention to detail.
• Team‑oriented mindset with the ability to lead by example and influence peers positively.
• Excellent written and verbal communication skills, capable of articulating technical information to non‑technical audiences.

Preferred Qualifications & Technical Skills

• Hands‑on experience with SAP or similar ERP systems.
• Proficiency in Salesforce CRM, including custom object management and reporting.
• Familiarity with order management platforms, dealer portals, or e‑commerce fulfillment tools.
• Understanding of supply chain concepts such as inventory allocation, demand forecasting, and logistics coordination.
• Experience supporting product launches or managing change‑over processes in a fast‑paced environment.
• Ability to interpret data visualizations, generate insights, and present findings to senior stakeholders.

Core Competencies for Success

• Customer‑Centric Focus: A genuine passion for delivering exceptional service and creating value for dealers and end‑users.
• Analytical Acumen: Ability to dissect order data, spot patterns, and translate numbers into actionable strategies.
• Collaboration & Influence: Skilled at building relationships across functions, influencing decisions, and driving consensus.
• Adaptability: Comfortable thriving in a dynamic environment where priorities shift and new challenges emerge daily.
• Technology Fluency: Quick learner of new software tools, with a knack for leveraging technology to streamline workflows.
• Communication Excellence: Clear, concise, and persuasive communicator, both in writing and verbally.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. As a LSCM Sales & Customer Support Specialist, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, advanced CRM techniques, and supply chain fundamentals.
• Mentorship from senior leaders in sales, logistics, and product development.
• Opportunities to transition into roles such as Account Manager, Supply Chain Analyst, or Product Launch Coordinator as you demonstrate expertise and leadership.
• Support for industry certifications (e.g., APICS CPIM, Salesforce Administrator) and tuition reimbursement for relevant coursework.
• Regular cross‑functional projects that broaden your exposure to strategic initiatives and executive decision‑making.

Work Environment & Culture at arenaflex

Our culture is built on the pillars of inclusion, innovation, and integrity. Whether you are working remotely or visiting our Nashville campus, you will experience:

• A flexible work‑from‑home model that respects work‑life balance while encouraging occasional in‑person collaboration.
• Employee resource groups that celebrate diversity and foster community.
• Recognition programs that celebrate individual and team achievements.
• Health and wellness initiatives, including virtual fitness classes, mental‑health resources, and ergonomic home‑office stipends.
• Transparent communication from leadership, with regular town‑halls and open‑door policies.

Compensation, Benefits & Perks

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base salary commensurate with experience, plus performance‑based incentives.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• Retirement savings plan with company matching contributions.
• Generous paid time off, holidays, and paid parental leave.
• Flexible spending accounts, life insurance, and disability coverage.
• Professional development budget, tuition assistance, and certification reimbursement.
• Employee discount program on arenaflex products and partner services.
• Technology stipend for home‑office equipment and high‑speed internet.

Equal Opportunity Employment

arenaflex is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of age, race, color, national origin, religion, gender, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law.

Application Process

If you are ready to bring your expertise, enthusiasm, and problem‑solving spirit to a dynamic team that values innovation and customer success, we encourage you to apply today. Join arenaflex and help shape the future of mobility while advancing your own career.

Apply Now