Experienced Customer Success Coordinator – Remote Opportunity in Medical Sales and Service

At arenaflex, we're dedicated to providing exceptional care and support to patients in need of respiratory, diabetes, urology, and maternity services. As a leading Durable Medical Equipment (DME) company, we strive to deliver the highest quality level of service, working closely with the medical community to ensure our customers receive the best care possible. We're now seeking an experienced Customer Success Coordinator to join our team, working remotely from the comfort of your own home in New England. As a Customer Success Coordinator at arenaflex, you'll play a vital role in generating new business and ensuring all accounts are managed with care and efficiency. You'll work directly with our accounts and customers to fulfill medical supply orders, answer questions related to care, and provide exceptional customer service. If you're passionate about delivering outstanding results, working collaboratively with others, and making a real difference in people's lives, we want to hear from you!

• *About arenaflex**

arenaflex is a dynamic and growing company that's committed to providing exceptional care and support to our patients. We're a team of dedicated professionals who share a passion for delivering outstanding results, working collaboratively with others, and making a real difference in people's lives. Our company culture is built on the values of professionalism, understanding, and attentive service, and we're proud to be a leader in the DME industry.

• *Key Responsibilities**

As a Customer Success Coordinator at arenaflex, your key responsibilities will include:

• Processing new and recurring orders via fax, phone, email, or in person in accordance with arenaflex's processing procedures and guidelines
• Handling incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
• Verifying insurance online or by phone and documenting information in arenaflex's electronic health records system
• Obtaining all necessary insurance authorizations
• Troubleshooting equipment issues with patients; triaging issues to manufacturer's care teams or referring doctors as needed
• Understanding insurance coverage and allowable amounts; verifying patient demographic information, insurance authorization, and benefit information-updating as needed
• Actively up-selling and increasing orders through suggestive selling techniques
• Ensuring completion of worklists assigned
• Collecting patient payments
• Ensuring patients understand cost responsibilities
• Coordinating appointments between customers and respiratory staff
• Participating in company phone campaigns
• Complying with all policies and procedures established by the company and the company's regulatory bodies
• *Essential Qualifications**

To be successful in this role, you'll need to possess the following essential qualifications:

• 18 years of age or older
• Must be eligible to work in the United States and not require work authorization from us now or in the future
• Associate's Degree required
• 1 year of customer service/admin experience in the medical field
• *Required Skills**

In addition to your qualifications, you'll need to possess the following required skills:

• Effective and professional verbal and written communication abilities
• Professional computer experience (especially Microsoft Office Suite)
• Ability to work independently to investigate and make decisions
• Ability to work in collaboration with others
• Ability to prioritize and complete work amidst interruptions in a busy work area
• Ability to comply with guidelines both internal and industry-imposed
• Ability to reconcile multiple shifting logistical factors for each appointment
• Strong attention to detail
• Great customer service skills especially in high-intensity situations
• Fluent in English and Spanish proficiency preferred
• *Competencies**

To succeed in this role, you'll need to demonstrate the following competencies:

• Attention to Detail
• Communication
• Computer Skills
• Customer Service
• Dependability
• Problem Solving
• Productivity
• Self-Motivated
• Sense of Urgency
• Teamwork
• *Work Environment & Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time.
• This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This job operates in a pro

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