Fully Remote Intake Specialist for Personal Injury Law Firm - Excellent Customer Service and Communication Skills Required

Introduction to The Rothenberg Law Firm The Rothenberg Law Firm, a renowned family-owned and operated law firm specializing in personal injury law, is seeking a highly skilled and dedicated Fully Remote Intake Specialist to join our innovative team. As a pioneer in the industry, we pride ourselves on providing exceptional customer experiences and fostering a culture of excellence, integrity, and compassion. Our firm has been built on a foundation of trust, respect, and a relentless pursuit of justice for our clients. If you are passionate about delivering top-notch service, thrive in fast-paced environments, and are eager to learn about personal injury law, this could be the perfect opportunity for you to grow and succeed with our team. Job Overview As a Fully Remote Intake Specialist, you will play a vital role in our firm's success by handling inbound calls and inquiries from clients regarding potential injury cases. Your primary responsibility will be to obtain detailed information about the incidents, which will then be reviewed by our experienced attorneys. You will also be responsible for following up with clients regarding next steps and collaborating with co-counsel to ensure that all clients receive an exceptional customer experience with our firm. This position requires a unique blend of strong communication skills, attention to detail, and the ability to multitask and prioritize competing demands.

Key Responsibilities

• Handle inbound calls and inquiries from clients in a professional and empathetic manner, providing exceptional customer service and support.
• Gather detailed information about incidents, including specific details based on the type of incident being reported, to facilitate thorough reviews by our attorneys.
• Follow up with clients regarding next steps and collaborate with co-counsel to ensure seamless communication and an outstanding customer experience.
• Utilize computer systems and software, including Salesforce, to manage client information, track progress, and analyze data to drive process improvements.
• Develop and maintain a deep understanding of personal injury law and our firm's services to provide accurate and informative responses to client inquiries.
• Work effectively in a remote environment, demonstrating self-motivation, discipline, and a strong work ethic to meet performance goals and deadlines.

Requirements and Qualifications To be successful in this role, you will need to possess a combination of essential skills, qualifications, and experience. These include:

• Customer Service Experience: A minimum of 2 years of experience in customer-facing roles, with a proven track record of delivering exceptional service and support.
• Excellent Telephone Etiquette: Polished communication skills, with the ability to articulate complex information clearly and concisely, both verbally and in writing.
• Ability to Multitask and Handle Competing Priorities: Adept at managing multiple tasks, prioritizing demands, and meeting deadlines in a fast-paced environment.
• Computer Proficiency: Strong technical skills, with experience using computer systems, software, and databases, including Salesforce.
• Detail Oriented: Meticulous attention to detail, with the ability to accurately gather and record information, and maintain organized records.
• Legal Experience: Prior experience in a legal setting, although not essential, is highly desirable, particularly in personal injury law.
• Ability to Speak Fluent Spanish: Fluency in Spanish is a significant advantage, as it will enable you to communicate effectively with a broader range of clients and provide more comprehensive support.

What We Offer

In return for your skills, experience, and dedication, we offer a competitive salary range of $43,547.00 - $47,285.00 per year, as well as a comprehensive benefits package, including:

• 401(k) retirement plan
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Environment and Schedule This is a full-time position, with a standard 8-hour shift, Monday to Friday. You will be working remotely, which requires a high level of self-motivation, discipline, and organization. Our firm values work-life balance, and we offer flexible scheduling to ensure that you can manage your personal and professional responsibilities effectively.

Career Growth

Opportunities and Learning Benefits At The Rothenberg Law Firm, we are committed to the growth and development of our team members. As a Fully Remote Intake Specialist, you will have access to ongoing training, mentorship, and career development opportuniti Apply tot his job Apply To this Job