[Remote] Manager, Integration Operations & Partnerships

Note: The job is a remote job and is open to candidates in USA. Alera Group, Inc. is a rapidly growing organization that specializes in Employee Benefits, Property and Casualty Insurance, and Financial Services. They are seeking a Manager, Integration Operations & Partnerships to drive execution and continuous improvement across external data operations, manage vendor performance, and enhance partner relationships.

Responsibilities

• Lead execution of major integration-related initiatives and cross-functional efforts
• Drive alignment across internal teams (Data, Technology, Strategy) and external partners
• Manage timelines, risks, and dependencies to ensure successful outcomes
• Identify and remove barriers to execution, ensuring consistent forward progress
• Own the operational performance of external data processing partners
• Establish and manage SLA frameworks, performance metrics, and accountability structures
• Monitor data delivery, quality, and issue resolution trends
• Lead structured vendor reviews and drive continuous performance improvement
• Serve as escalation point for critical vendor-related issues
• Own the strategy and structure for managing relationships across the organization’s network of 100+ carriers and data partners
• Design and implement scalable processes for partner communication, outreach, and issue resolution
• Develop standardized frameworks for engaging carriers, including communication protocols, escalation paths, and response tracking
• Leverage automation tools and AI to streamline and scale partner communication
• Serve as escalation point for complex or high-impact partner interactions
• Strengthen relationships to improve responsiveness, data quality, and collaboration over time
• Identify opportunities to reduce manual effort across integration operations and partner interactions
• Design and implement automated workflows for partner communication, data tracking, and issue management
• Partner with technical teams to leverage tools and AI to improve efficiency and scalability
• Continuously improve operational processes to support growth without increasing manual workload
• Establish visibility into external data operations, including data flow status, issue trends, and performance metrics
• Identify recurring issues and drive systemic improvements across partners and processes
• Partner with internal teams to improve reliability, consistency, and efficiency of data operations

Skills

• Bachelor's degree in Data Analytics, Healthcare, Business, or a related field, or equivalent experience
• 5+ years of experience in operations, vendor management, or project execution in a data‑driven environment
• Experience working with healthcare data, health plans, or carriers
• Experience managing complex, cross‑functional initiatives
• Proven ability to hold external partners accountable to SLAs and performance standards
• Strong analytical skills with the ability to track, interpret, and act on operational data
• Advanced Excel skills and working knowledge of SQL or similar data tools
• Strong communication, relationship‑management, and problem‑solving skills
• Experience designing automated workflows or process improvements
• Background supporting large‑scale data exchange or integration ecosystems

Benefits

• Medical, dental, vision, life and disability coverage
• 401(k)
• Generous PTO
• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities
• Remote

Company Overview