[Remote] Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. Source Intelligence is a leader in ESG and compliance solutions, helping companies navigate complex supply chain regulations. As a Technical Program Manager, you will manage a portfolio of Enterprise Client Projects, ensuring successful delivery and implementation of software solutions while collaborating closely with internal teams and clients.

Responsibilities

• A portfolio of Enterprise Customer accounts, ensuring each project is delivered within an agreed scope, time frame, and owning the implementation process of the software project from start to end
• The organisation and leading of the customer teams and internal resources
• Developing project plans maintaining timelines for accurate scheduling and alignment
• Defining project deliverables, scoping, developing assumptions and building detailed specifications
• Gathering and documenting client requirements using a variety of techniques such as direct questioning, business process walkthroughs, mapping exercises and offering solutions in-line with the capabilities of the software and industry best practices
• Reviewing requirements and perform gap analysis to ensure we deliver to the agreed Client requirements and highlight any risks
• Data Mapping, helping the client to produce the output from their source system for the CMAP platform
• Continual expansion of knowledge as the platform develops
• Take part in the implementation by configuring the solution to meet client requirements
• Developing and conducting UATs
• Supporting Clients with development of processes, procedures and training materials as required
• Supporting the Client post-implementation and assisting in continuous improvement cycles
• Ownership of service desk tickets, working with business experts to help qualify issues raised here or via other channels ensuring work is prioritised effectively
• Performing testing of the solution as changes are made to meet customer needs
• Providing presentations of the solution based on common customer use cases
• Support documentation and external training material reviews

Skills

• 2+ years in the high-tech industry having held roles such as Project Manager, Sales Engineer/Architect, etc
• Experience with ERP / PLM systems such as PTC Windchill, Teamcenter, Oracle Agile or SAP PLM
• Experience of SaaS software implementation, support and data management
• Technically able to quickly learn the compliance platform and how it can be implemented successfully
• Have a proactive attitude to planning, scheduling resource and monitoring performance against deadlines and milestones, working with stakeholders to define expected benefits and to create plans for their realisation
• Can form strong relationships with key stakeholders both internally and externally with the ability to see both the wider picture and detailed subject matter
• Create and obtain sign-off on project plans, keeping them regularly updated during the project delivery
• Be able to identify and manage risks and issues throughout the life of a project, product or service
• Organization and planning for all platform changes such as security and platform upgrades for a Project, Product or Service
• Be Customer focused, understanding your key customers' strategies for adoption of Source Intelligence technologies and developing programs to enable a success and provide a feedback loop on our products and the competitive landscape ensuring that your customers' requirements are being met within our product through partnership with the Product Management Team
• Promotes ideas on behalf of self or others encouraging collaborative knowledge sharing with flexibility and adaptability to achieve successful outcomes
• Deliver expected outputs to high-quality standards and ensure that any type of change relating to the project, is managed and communicated in accordance with company standards
• A strong team player with effective communication and interpersonal skills with excellent written and spoken English
• Take initiative with confidence and ability to work under own direction with an organized mindset, demonstrating the ability for complex decision making and critical thinking
• Work with the team to enhance documentation, record videos, contribute knowledge base articles, and create other public and internal enablement material
• Creative in solving Customer Adoption Challenges
• Proactively assist customers with technical issues that may arise and assist in the troubleshooting, identifying creative workarounds and root cause analysis to solve technical challenges
• Knowledge of product compliance i.e. RoHS, REACH, Prop65, WEEE, Conflict Minerals
• Technical knowledge such as SQL and other programming language exposure would be beneficial
• Knowledge of Scrum and Agile practices
• Direct experience mentoring, developing people and managing performance

Benefits

• Medical, Dental, Life, STD, LTD
• Paid Vacation, and Sick leave
• Paid Holidays
• Work remotely
• 401k matching
• Flexible working schedule

Company Overview