[Remote] Enterprise Solutions Account Manager
Note: The job is a remote job and is open to candidates in USA. Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. As an Enterprise Customer Account Manager, you will manage a portfolio of customer accounts across the CXO solutions, driving adoption and building trusted relationships to deliver value and expand opportunities.
Responsibilities
- Guide customers through onboarding and implementation by coordinating with delivery teams. Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact
- Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value
- Knowledgeable of key product use cases and expected outcomes —to guide customers toward best-practice adoption
- Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health
- Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value)
- Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment
Skills
- A minimum of 5 years' prior customer success, account management, or sales experience from a high-tech (SaaS) company
- Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions
- You have experience developing strategies on assigned accounts to fully leverage technology solutions
- You have led projects from conception to closure and have experience using internal resources to get things done
- You know how to build trusted relationships with executive sponsors and end users
- Experience running a full sales cycle
- Strong written and verbal communications
- Bachelor's degree or equivalent practical experience
Benefits
- Sales commission plans
- Long-term incentives in the form of a new hire equity award
- Annual Incentive Plan (AIP)
Company Overview
Company H1B Sponsorship