[Remote] Technical Content Marketing Specialist

Note: The job is a remote job and is open to candidates in USA. Mozilla is the company behind Thunderbird, a trusted open-source email application with over 20 million users globally. They are seeking a Technical Content Marketing Specialist to create and execute marketing programs that drive product awareness, user engagement, and retention through compelling content and collaboration with cross-functional teams.

Responsibilities

• Execute day-to-day social media activities, including content scheduling, publishing, monitoring, engagement, and reporting
• Draft and publish blog posts, product announcements, release communications, marketing emails, newsletters, user education content, and other digital content that helps users understand and adopt Thunderbird products and services
• Support product launches, feature announcements, adoption campaigns, and promotional activities across multiple digital channels
• Monitor social media engagement, coordinating with internal teams when additional context or support is needed
• Maintain editorial and campaign calendars to ensure timely delivery of marketing activities
• Track and report on performance metrics, identifying trends and optimization opportunities
• Support email marketing and automation activities, including list management, campaign setup, and workflow maintenance
• Assist with customer surveys and feedback collection to inform marketing and product insights
• Coordinate with internal teams and external vendors to support campaign execution and content development
• Ensure marketing materials align with brand standards and messaging guidelines
• Support ad hoc marketing and communications projects as needed

Skills

• 3+ years of experience in marketing, communications, digital content, or a related role
• Experience marketing software, SaaS, technology products, developer tools, consumer applications, or other digital products to a global audience
• Demonstrated experience executing social media, email, and digital marketing activities across multiple channels
• Strong writing, copyediting, and proofreading skills with the ability to adapt messaging for different audiences and platforms
• Experience with social media management tools, email marketing platforms, content management systems, and digital marketing technologies
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines
• Ability to collaborate effectively across cross-functional teams in a distributed, asynchronous environment
• Proactive mindset with the ability to take ownership of work and follow projects through to completion
• Familiarity with marketing analytics and reporting tools
• Excellent verbal and written communication skills
• Ability to learn and responsibly use emerging technologies, including AI-enabled tools, to improve workflows
• Ability to support a global organization with understanding of different cultural dynamics and practices
• Familiarity with open-source communities or privacy-focused technology products
• Experience with survey and customer feedback platforms
• Basic experience using graphic design tools such as Canva or Adobe Creative Suite
• Familiarity with SEO and digital content optimization best practices

Benefits

• Fully remote work & schedule flexibility
• Company-provided laptop
• Annual bonus program
• Monthly remote work stipend
• Annual professional development stipend
• Industry conferences
• Company all-hands and team gatherings
• 24 days PTO per year (prorated)
• Your birthday
• Year-end company shutdown
• 9 wellbeing days
• Public holidays
• Other paid leave
• Quarterly wellbeing stipend for personal / family activities
• 401(k) / RRSP contributions
• Health, dental, & vision insurance
• Disability insurance
• Life insurance
• Employee assistance program
• Paid parental leave
• Paid sick days

Company Overview