[Remote] Fintech Operations Lead

Note: The job is a remote job and is open to candidates in USA. Jobber is a company dedicated to helping small home service businesses succeed through technology. They are seeking a Fintech Operations Lead to oversee bookkeeping and capital operations, ensuring the scalability and efficiency of their fintech services while collaborating with various teams to enhance operational processes.

Responsibilities

• Build and lead the operational foundation for Jobber's bookkeeping product
• Run the operational backbone of Jobber's lending products
• Build and own the reporting that gives leadership real-time visibility into capital performance, and bookkeeping health
• Design and document the policies, controls, and standard operating procedures that underpin your areas of ownership
• Partner closely with Support, Legal, Finance, Product, Analytics and Engineering to ensure compliance and operational requirements get embedded early

Skills

• Strong working knowledge of compliance operations including KYC/KYB, AML/ATF, and PCI DSS, ideally across both Canada and the US
• Hands-on experience with bookkeeping or financial operations, including reconciliation and close collaboration with Finance on ledger accuracy
• Familiarity with lending or capital products and how loan disbursement, repayment, and delinquency workflows operate in practice
• A data-first mindset with practical SQL/Python or analytics skills and comfort building and interpreting operational dashboards
• Familiarity with credit risk management, being comfortable with concepts such as credit exposure, probability of default, loss at default etc
• A genuine track record of using AI tools to improve output and operational efficiency, and enthusiasm for pushing this further
• Demonstrated ability to build policy, process, and controls from scratch in a fast-moving environment
• Strong project management skills with the ability to manage multiple workstreams simultaneously
• Familiarity with operational tooling such as Jira, Asana, Salesforce etc
• A willingness to possibly lead people in the future as the business grows
• Bachelor's degree in a relevant field (Business, Finance or similar) is required. Advanced certifications or degrees add bonus points

Benefits

• Equity rewards
• Annual stipends for health and wellness
• Retirement savings matching
• An extended health package with fully paid premiums for body and mind
• Access to a dedicated talent development program that includes career coaching and opportunities for career development
• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential

Company Overview