[Remote] AI Operations Technical Program Manager, Heroku

Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. As the AI Operations Technical Program Manager for Heroku, you will lead complex technical initiatives, collaborating with cross-functional teams to ensure alignment and timely delivery of projects. This role involves driving programs, fostering partnerships, and overcoming obstacles to achieve program success.

Responsibilities

• Lead programs by aligning across program scope and release planning, aligning teams on vision and business goals, crafting program structure, and securing cross-functional alignment
• Drive teams through the software development lifecycle using agile methodologies, analytical skills, and technical expertise
• Build strong partnerships with key functional team members and serve as a trusted partner for executive leadership to ensure program success
• Partner with cross-functional teammates — including Product Owners, Scrum Leads, UX (User Experience), and CX (Customer Experience) — to drive workgroup alignment meetings that address release issues, dependencies, team status, metrics reviews, and achievements
• Anticipate and remove obstacles with a sense of urgency that could slow down or prevent project teams from delivering on goals

Skills

• 3+ years of enterprise software or technical program management experience at an enterprise technology company
• 3+ years leading Platform as a Service (PaaS) development programs, with a solid understanding of the PaaS business model and product development lifecycle
• Deep experience with the software development lifecycle and can apply that knowledge in dynamic environments using agile methodologies
• Excellent analytical and problem-solving skills with a track record of hands-on, detail-oriented execution
• Ability to establish credibility and rapport quickly with senior executives and cross-functional team members
• Experience operating in a matrix management environment, driving consensus across organizational boundaries
• Can master technical subjects and new technologies relevant to the programs you lead
• Experience providing formal program reviews, including risk tracking and escalation of critical issues

Benefits

• Certain roles may be eligible for incentive compensation
• Equity
• Time off programs
• Medical
• Dental
• Vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• An employee stock purchasing program

Company Overview

Company H1B Sponsorship