[Remote] Field Operations Manager (Hardware)

Note: The job is a remote job and is open to candidates in USA. Blue Yonder is a dynamic company focused on innovation in supply chain solutions. They are seeking a Field Operations Manager (Hardware) to ensure the effective deployment and operationalization of their hardware self-service solutions, managing vendor relationships and customer implementations to drive operational excellence.

Responsibilities

• Managing hardware partner(s) production timelines, ensuring products are built within the specified and agreed timelines
• Managing logistics partner(s) timelines to ensure that hardware products are shipped and delivered to agreed locations within specified timelines
• Managing service partner(s) to ensure that all operational activities such as site surveys, hardware staging, deployment and installation are performed on time and to customer specification
• Creating hardware rollout and deployment plans based on production, site survey and installation timelines
• Elements of vendor KPI, SLA and SLO compliance management
• Working alongside Project Managers to define achievable shipment, survey, deployment and installation schedules for product deployment into the field
• Working alongside Client Account management to communicate project timelines, goals and outcomes
• Supporting the Technical Operations leadership team in the provision of reporting relating to kiosk service execution activity
• Meeting with potential and newly onboarded customers, in the capacity of a subject matter expert to understand their logistical and operational implementation challenges and requirements
• Understanding desired customer deployment timelines and possibilities based on current hardware availability and production timelines
• Overseeing hardware pilot installations with third-party suppliers and vendors to ensure they are completed within agreed timelines and to customer specifications
• Hardware configuration to ensure that our products are tested and working as expected prior to deployment (training provided)
• On-site customer training on Blue Yonder hardware and software products (training provided)
• Running daily sync calls with key partner to manage execution of agreed service deployment plans
• Managing service escalations with responsible partners
• Taking part in vendor / partner MBRs & QBRs to ensure service deployment improvement occurs at a tactical and strategic level
• Work with key partners and vendors to improve existing or implement new service delivery processes

Skills

• A generalist who is highly adaptable and flexible in a constantly shifting landscape, thrives off of the challenge of solving problems, and who's goal is getting the job done
• 3-5 years of experience in hardware field operations management required; ideally in the logistics and / or technology sectors (e.g. self-service kiosks, ATMs, EV chargers, etc.)
• Experience working with 3rd party partners, vendors and service providers
• Strong verbal and written communication skills at all organizational levels
• Team player with time management flexibility who has the ability to work with cross-functional, cross-cultural, geographically distributed teams, and all levels of management
• Strong organization and leadership skills
• Proficient computer skills to include Excel, Word, and PowerPoint
• Ability to work independently and in a team, to solve problems, and execute solutions utilizing creative approaches
• Experience of project management methodologies, e.g. PRINCE2, PMI
• Experience of process management methodologies, e.g. Six Sigma
• Experience of Mobile Device Management (MDM) or RMM tools (SOTI, Ivanti, etc.)
• Experience with Zebra, TSC, Honeywell or Samsung handheld devices, label printers, mobile phones, etc
• Exposure to self-service kiosks or terminal technologies and products
• Experience with office collaboration applications and project management tools such as Smartsheet, Teams, OneDrive, etc
• Working within a technology organization, including working alongside and escalating to Technology teams such as DevOps, TechOps, Product Development, etc

Benefits

• Comprehensive Medical, Dental and Vision
• 401K with Matching
• Flexible Time Off
• Corporate Fitness Program
• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

Company Overview

Company H1B Sponsorship