[Remote] Collections Analyst (NA)

Note: The job is a remote job and is open to candidates in USA. Trinseo is a global materials company specializing in plastics and latex binders, focused on innovation and collaboration. The Collections Analyst will manage customer collections, resolve issues, and ensure accurate financial statements while interacting with various internal teams and customers.

Responsibilities

• Interact daily with Trinseo customers for payment information on all due and near due invoices to collect revenues
• Investigate and resolve issues raised by Trinseo customers, including coordination with other Trinseo functions (i.e. Customer Service Representatives, Account Managers, Plants)
• Research and resolve customer payment discrepancies and determine corrective actions required to eliminate future defects
• Manage customer account reconciliations to deliver accurate financial statements
• Escalate collections issues to the appropriate party
• Monitor delinquent accounts and coordinate with customers to obtain outstanding payments
• Analyze customer payment behavior against terms and work with customer and internal business parties to improve timeliness of payments
• Process and post sales adjustments / deductions in SAP according to business standards/agreements and validates adjustments meet internal control compliance
• Promptly respond to information requests from stakeholders
• Achieve deadlines set by leadership and the business and proactively monitor and raise instances where deadlines cannot be met in a timely fashion
• Actively manage workload and escalate inefficiencies and concerns to the Collections Manager and Credit Manager
• Function as a member of a team, demonstrating effective teamwork and relationship building
• Experience in dealing with international customers and currencies desirable

Skills

• Bachelor's degree in Finance / Accounting (or local equivalent) is required
• 3+ years Accounts Receivable/Collections or related experience, preferably in a Global Service Center environment
• Working knowledge of financial and accounting ERP systems
• Knowledge of Collections & Accounts Receivable processes and principles
• Strong interpersonal and communication skills to interact with employees, supervisors and customers
• Detail-oriented
• Able to work independently and manage conflicting priorities
• Knowledge of Generally Accepted Accounting Principles (GAAP)
• Read, write and speak English & 1 additional language. Spanish French, Italian, German preferred
• Must have strong, mature teamwork skills and a desire to work within a team environment
• Proficiency in Microsoft Office Suite applications is important for this role
• Experience in dealing with international customers and currencies desirable
• Knowledge of SAP ECC and S/4 HANA is preferred

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