[Remote] Leaves Administration Specialist - Bilingual (Spanish)

Note: The job is a remote job and is open to candidates in USA. Lockton is seeking a Leaves Administration Specialist to provide excellent customer service regarding employee absence management. The role involves processing leave requests, maintaining compliance with leave policies, and advising employees and managers on leave options.

Responsibilities

• Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service
• Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies
• Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves
• Provide employees/managers with information and assistance regarding potential leaves
• Produce and track all required documentation
• Assess, adjudicate, and track all FMLA claims and available time
• Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves
• Update employee records in the HR/Payroll system as appropriate
• Escalate issues to the proper management resource as appropriate
• Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements
• Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management
• Consult with clients on best practices and policy reviews for compliance
• Support new client onboarding process
• Assist with client projects as needed

Skills

• BILINGUAL REQUIRED - Spanish Speaking
• A Bachelor's Degree is required
• Knowledge of FMLA, State Leave regulations and requirements and ADA is required
• Must have a strong disposition toward customer service and proven aptitude for computer-based leave transaction processing
• Legal right to work in the United States
• Four or more years of professional experience in absence management is preferred
• Customer Service experience is preferred
• Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite

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