[Remote] ServiceNow HR Experience Design Consultant
Note: The job is a remote job and is open to candidates in USA. Stridepath Consulting specializes in transforming employee experiences through ServiceNow’s HR platforms. They are seeking a ServiceNow HR Experience Design Consultant to design and deliver best-in-class employee experiences across the ServiceNow platform, primarily within HRSD, focusing on user journeys, content strategy, and human-centered design.
Responsibilities
- Develop and lead discovery and design workshops, identify and record requirements, and guide the customer throughout the project lifecycle
- Facilitate discussions on design alternatives, tradeoffs, and risks
- Identify implementation and process design considerations to deliver the Customer’s ideal employee experience while minimizing technical debt
- Advise clients on content strategy to optimize AI search results, LLM consumption of knowledge base articles, and submission of catalog items from AI chat interfaces
- Lead project initiation activities with respect to ServiceNow Portals; develop and/or complete pre-work questionnaires, workshop agendas, and educational content for clients
- Translate requirements into user stories with clear acceptance criteria, testing and validating feature development to support the configuration team
- Deliver ‘Art of the Possible’ demonstrations of the Employee Center Portal to support project initiation and/or pre-sales efforts
- Interpret and apply client brand guidelines where needed to produce a consistent experience for the end user
- Build repeatable solutions, artifacts, assets, and demo instances using human-centered design principles
- Mentor team members on design thinking, UX fundamentals, and principles of design concepts
- Supports the Design Team Director in internal initiatives to improve skills, tools & processes
Skills
- 5+ years experience designing or configuring portals within ServiceNow ( Employee Center, Employee Center Pro, Service Portal, etc. )
- 2+ years of experience managing knowledge bases, content strategy, or process documentation
- Willingness and ability to complete background check and drug testing to work on Federal, State, and Local agency projects
- Ability to translate client requirements into clear acceptance criteria
- Excellent written and verbal communication skills
- Strong meeting facilitation skills and comfort leading design discussions with executive stakeholders
- Problem-solving skills to determine solutions to user interface challenges
- Highly organized with exceptional attention to detail
- Ability to work in a fast-paced, dynamic design process under minimal supervision
- Familiarity with design/prototyping tools (e.g., Figma, Adobe XD)
- Understanding of accessibility standards and inclusive design principles
- Experience conducting or evaluating user research or usability testing
Benefits
- Competitive Health Benefits
- 401(K) with a 4% contribution
- Home Office and Fitness Reimbursement
- Vacation and Volunteer time
- World-class co-workers with extensive ServiceNow experience
- Continuous learning culture
Company Overview