[Remote] User Experience Designer | Customer Retention & Loyalty | MN

Note: The job is a remote job and is open to candidates in USA. Dahl Consulting is partnering with a leading national retailer to identify a User Experience (UX) Designer focused on customer retention and loyalty. The UX Designer will enhance customer experiences by designing user flows and collaborating with cross-functional teams to create intuitive digital solutions.

Responsibilities

• Designing user flows, wireframes, prototypes, and high-fidelity designs across web and mobile platforms
• Contributing to discovery, concept development, validation, and delivery across the product lifecycle
• Identifying opportunities to improve existing experiences and support new feature development
• Collaborating cross-functionally to align priorities and deliver high-impact customer experiences
• Participating in UX critiques and design workshops to ensure quality, consistency, and adherence to design systems
• Applying research insights and data to inform design decisions and recommendations
• Exploring and leveraging AI-powered tools to enhance workflows and identify experience improvements
• Ensuring designs align with accessibility standards and best practices

Skills

• 5+ years of experience designing customer-facing digital products, preferably within eCommerce, retail, transactional, account management, or service-based experiences
• Strong portfolio demonstrating user-centered design, interaction design, and end-to-end product design lifecycle work
• Experience designing and improving web and mobile experiences
• Proficiency in creating user flows, wireframes, prototypes, and high-fidelity designs using modern design tools
• Strong communication and presentation skills with the ability to articulate design decisions and collaborate effectively with stakeholders
• Experience working in cross-functional, agile environments alongside Product and Engineering teams
• Ability to manage multiple priorities and adapt in a fast-paced, evolving environment
• Strong problem-solving skills with the ability to synthesize qualitative and quantitative data into actionable insights
• Experience working within established design systems and accessibility standards
• Comfort leveraging emerging technologies, including AI tools, to improve design efficiency and outcomes
• Experience designing retail or eCommerce experiences related to replenishment, subscriptions, loyalty programs, or returns
• Familiarity with experimentation frameworks, including A/B testing and iterative optimization
• Experience designing for responsive platforms, including web, iOS, and Android
• Knowledge of WCAG accessibility standards and inclusive design principles
• Ability to balance user experience goals with technical, operational, and business constraints

Benefits

• Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

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