[Remote] Senior Project Manager

Note: The job is a remote job and is open to candidates in USA. First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. providing auto loans to underserved customers. They are seeking a Senior Project Manager to play a central role in building and scaling their newly launched Project Management Office (PMO), focusing on effective execution and leadership of high-priority initiatives.

Responsibilities

• Lead and shape complex initiatives within your domain
• Own complex, multi-departmental initiatives spanning Operations, Finance, Compliance, and Technology from framing through delivery
• Make real decisions on scope, approach, and trade-offs shaping how the work gets done, not just executing a plan handed to you
• Translate strategic priorities into structured plans with clear scope, owners, timelines, and definitions of done
• Run the operating mechanics of your initiatives working sessions, status reporting, risk tracking, decision logs with the discipline that gives leadership confidence the work is in hand
• Step into ambiguous or high-pressure situations to resolve conflicts, rebalance resources, and keep critical deadlines on track
• Sniff-test the business logic of the initiatives you lead unit economics, portfolio performance, operational trade-offs, and the assumptions underlying the plan to make sure the work is actually moving the right numbers
• Build the analysis behind the recommendation not just the deck that wraps it
• Connect day-to-day execution to underlying business outcomes; understand and articulate why the work matters, what success looks like in measurable terms, and when an initiative needs to be re-scoped or stopped
• Brief executives with clarity on what's happening, what's at risk, and what to decide
• Navigate complex stakeholder dynamics using influence, not authority to drive alignment between Engineering, Operations, Finance, and Compliance
• Carry business logic into technical conversations many credit and operations decisions ultimately get implemented in code, and you should be fluent enough to hold productive conversations with Engineering on scope, trade-offs, and timelines
• Partner with Finance on the analytical framing of your initiatives assumptions, forecasts, and the financial story behind the work
• Adopt and improve the cadences, templates, and reporting that the PMO has established making them better through how you use them, not just adding to them
• Help raise the bar on rigor across teams that are still maturing their project management practices, leading by example rather than by mandate

Skills

• 5+ years of experience in business operations, strategic finance, business transformation, credit strategy, operations strategy, management consulting, chief of staff, investment banking / PE, or a related role where you owned real strategic substance not just project administration
• Bachelor's degree or equivalent work experience
• A proven track record of leading large-scale, cross-functional projects in complex environments
• Experience introducing structure to teams that have historically operated without formal frameworks and the change-management instincts to do that without creating resistance
• Strong execution instincts clear owners, clear timelines, clear definitions of done and the discipline to maintain them in messy environments
• Sharp analytical skills fluent in spreadsheets, comfortable with both operational and financial data, able to turn numbers into a clear story
• Excellent written and verbal communication; able to brief executives clearly under pressure and translate complexity into structured, decision-oriented updates
• Technical fluency you do not need to write code, but you should be credible in a room with engineering leaders in sharing what needs to be built to address business needs
• Strategic curiosity you ask why before how, and you understand how the work you lead ties to the company's underlying business performance
• Composure under pressure you can challenge a stakeholder, including an executive, when the data supports it
• Comfort with ambiguity and a bias toward action; you don't wait for the problem to be perfectly framed before making progress
• High EQ and trust-building skills; you navigate competing priorities without creating friction
• Outcomes-focused and pragmatic you measure success by what the business delivers, not by how much process exists
• Experience in auto lending or consumer lending more broadly familiarity with the lifecycle (originations, credit, servicing) is a significant plus
• Familiarity with BI tools, SQL, or financial modeling is a plus

Benefits

• Generous salaries
• Competitive health and welfare benefits
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Quarterly social outings
• Monthly lunches
• A robust employee recognition
• Training development program to enhance your career with us
• Maintaining a healthy work-life balance
• Unprecedented career growth
• Engage each employee to build a career plan that benefits everyone
• Proven record of investing in you
• FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities
• We will make accommodations when interviewing anyone with special needs

Company Overview