[Remote] Sales Operations Manager

Note: The job is a remote job and is open to candidates in USA. Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. The Sales Operations Manager is responsible for optimizing sales processes, managing sales and partner commissions, and driving data-driven decision-making to enhance operational efficiency within the sales organization.

Responsibilities

• Own and manage the entire sales and partner commissions process, from plan definition and communication through bi-monthly execution
• Ensure accurate and timely commission calculations in alignment with company policies and incentive structures
• Collaborate with finance, sales leadership, and operations to define, refine, and optimize commission structures
• Communicate commission plans and updates effectively to stakeholders, ensuring transparency and clarity
• Monitor and improve commission processes to enhance efficiency, reduce errors, and ensure compliance
• Identify gaps, inefficiencies, and bottlenecks in the sales process and develop solutions to improve sales productivity
• Standardize, document, and enhance sales workflows, proactive sales activity management, and proposal development
• Implement AI and automation technologies to streamline sales operations, reduce administrative burden, and accelerate deal velocity
• Support forecasting, quota setting, and activity management to optimize sales team performance
• Drive CRM optimization and automation to ensure data accuracy and improve visibility
• Develop and manage sales performance dashboards and KPI tracking to provide real-time insights to leadership
• Use Power BI, Tableau, or similar tools to create clear and actionable sales reports
• Deliver regular reports and presentations to senior leadership, providing insights into sales performance, trends, challenges, and opportunities
• Identify trends and opportunities through data analysis to drive revenue growth and improve operational efficiency
• Serve as the primary data steward for sales, ensuring that teams can access the insights they need to make informed decisions
• Act as a bridge between sales, finance, marketing, and operations, ensuring alignment on sales goals and execution strategies
• Build strong relationships with sales leadership, account executives, and partner teams to enhance collaboration and efficiency
• Ensure seamless communication and issue resolution across sales and operational teams
• Champion a customer-service-oriented approach within the sales operations function to support sales teams effectively

Skills

• 7+ years of experience in sales operations, revenue operations, or business operations in a fast-paced, high-growth environment, with at least 3 year managing commissions processes
• Excellent Microsoft Excel skills and a very detail oriented mindset
• Ability to craft SQL queries to extract data from backend database tables
• Proven ability to own and improve complex business processes, including end-to-end commission management
• Proven ability to own and improve complex sales processes, including end-to-end commission management
• Demonstrated ability to navigate competing priorities and ensure alignment across multiple stakeholders in a fast-paced, matrixed environment
• Demonstrated experience delivering measurable outcomes, including cost savings and operational improvements
• Experience optimizing and managing CRM systems (e.g., Microsoft Dynamics) and sales enablement tools
• Advanced proficiency in data visualization and BI tools (e.g., Power BI, Tableau) to track metrics and create actionable reports
• Strong analytical and problem-solving skills, with experience driving data-driven decision-making in sales organizations
• Exceptional interpersonal skills with the ability to build trust and influence at all levels of the organization
• Demonstrated experience in forecasting, pipeline management, and sales performance analysis
• A bachelor's degree in business, sales operations, or a related field is required
• Experience implementing AI, automation, and workflow optimization tools for sales efficiency is a plus

Benefits

• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.

Company Overview