Seasonal, Virtual Instructor Supervisor
About the Role
Assist in recruiting, selecting, hiring, training, assignment, pay, and performance management of Virtual Instructors. Day to day, you’ll… Selection / Hiring / Administrative / Coaching and Evaluation Identify & recruit high caliber Virtual Instructors (shared responsibility with Manager of Virtual Instruction and DM) based on published competencies/content demand Interview and assess competencies Training Manage learning (educational) paths of Virtual Instructors Deliver and/or manage company training for instructor (Virtual Facilitation Skills, Train-the-Trainer, Dress Rehearsal, mentoring) Analyze and evaluate individual needs, and identify current or potential offerings to meet those needs Conduct team meetings to share learnings and set expectations Serve as liaison to Learning Development department Provide guidance for scheduling, classroom/facilities selection, setup and equipment Coordinate addendum, contract pay, and hourly pay for instructors Develop course training method analysis and success measures that can provide feedback for Tax Training instructional designers. Review Instructor Scorecard (surveys, tests and conversion data) Observe, coach, and rate instructors against necessary competencies Partner with Manager of Virtual Instruction to address under-performing instructors and take corrective action, if necessary Assign based on need and performance to meet enrollment demands Conduct year-end performance evaluation and individual development plans Other duties as assigned
Required Qualifications
Completion of a high school diploma or equivalent. Additional course work in training/facilitation/online learning is preferred Knowledge of instructor and/or presenter evaluation systems Training management experience Knowledge of needs assessment theory, principles, practices and techniques Knowledge of project management principles, practices and techniques Facilitation and presentation skills Effective oral, written, and interpersonal communication skills sufficient to present and explain often complex information to multiple organizational levels Ability to identify potential risks associated with a proposed training initiative and recommend alternative actions Demonstrated analytical and problem-solving skills Ability to manage multiple tasks/projects simultaneously and complete tasks per established schedule Ability to lead in a matrix environment and at a distance (virtually) Ability to work effectively in a diverse work group Technical skills Understanding and previous use of a Windows-based systems Competency in MS Word, Excel, and PowerPoint Ability to navigate on the Internet Management Experience with hiring, coaching, and developing Preferred Qualifications 3 years or equivalent of H&R Block Field experience Bachelor’s degree in education, Curriculum Development, Adult Learning or other related field or an equivalent combination of education and experience Experience planning, directing, coordinating, and monitoring instructor and/or presenter evaluation systems Knowledge of adult learning theory and instructional design theory, principles, practices, and techniques Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $21.59 - $32.40/Hr. Apply To This Job