Part‑Time Remote Customer Service Specialist – Healthcare Support, 20 hrs/week, St. Louis Metro Area, Flexible Shifts

Why arenaflex?

arenaflex is a leading multi‑specialty, physician‑led health organization that partners with top‑ranked hospitals across the Midwest. With more than 600 doctors and advanced practice providers serving over 145 locations, arenaflex delivers compassionate, high‑quality care to millions of patients each year. Since its founding in the mid‑1990s, arenaflex has built a reputation for clinical excellence, innovative patient‑centered services, and a deep commitment to the health and well‑being of the communities it serves.

Our remote teams are an essential part of this mission. By joining arenaflex, you become a vital link between patients, providers, and the broader health system, helping to ensure that every interaction is smooth, respectful, and focused on delivering the best possible care.

Position Overview

arenaflex is seeking a motivated, detail‑oriented Part‑Time Remote Customer Service Specialist to join our Access Center. In this role, you will be the first point of contact for patients and providers calling into our network of practices. You will use our electronic health record (EHR) system to capture accurate demographic and financial information, schedule appointments, verify insurance eligibility, and resolve a wide variety of inquiries—all while maintaining the highest standards of HIPAA compliance and customer service.

This is a remote, part‑time position (approximately 20 hours per week) with flexible shift options that do not require weekend or holiday work. Candidates must reside within one hour of the St. Louis, Missouri metropolitan area and meet a minimum typing speed of 35 words per minute with 90 % accuracy.

Key Responsibilities

• Answer a high volume of inbound calls from patients, physicians, and external facilities, providing courteous, accurate, and timely assistance.
• Navigate the arenaflex EHR to retrieve, validate, and document patient demographic, clinical, and financial data.
• Schedule patient appointments in accordance with complex provider preferences, ensuring proper insurance verification and eligibility checks.
• Process medication refill requests, pre‑certifications, insurance referrals, and requests for medical forms or test results.
• Utilize critical thinking and rapid decision‑making to identify the purpose of each call and take appropriate action, escalating complex issues to clinical staff when necessary.
• Maintain accurate call metrics, including average speed of answer, transaction time, and abandoned call rate, meeting or exceeding established performance standards.
• Document all interactions in the EHR, send messages to providers, and communicate pertinent clinical information during after‑hours periods.
• Uphold patient privacy and security in strict accordance with HIPAA regulations and arenaflex policies.
• Participate in ongoing training, job‑aid utilization, and knowledge‑sharing initiatives to stay current on insurance basics, MyChart portal usage, and appointment protocols.

Shift Options & Work Schedule

We offer two primary shift patterns to accommodate a variety of personal schedules. All shifts are remote; however, you must be located within a one‑hour commute of St. Louis, MO for occasional on‑site training or meetings.

• Shift A: Monday 8:00 am – 4:30 pm; Tuesday, Wednesday, Thursday, Friday 9:00 am – 12:00 pm
• Shift B: Monday 8:30 am – 5:00 pm; Tuesday – Friday 1:00 pm – 4:00 pm

Both options total roughly 20 hours per week and do not include weekend or holiday coverage.

Minimum Requirements

• High School Diploma or GED (or equivalent).
• 2–5 years of experience in a healthcare or high‑volume customer service environment.
• Demonstrated ability to type at least 35 wpm with 90 % accuracy (typing test required).
• Strong verbal communication skills and a professional, empathetic phone demeanor.
• Basic proficiency with electronic health record systems; prior experience with arenaflex’s EHR is a plus.
• Ability to work independently in a remote setting while maintaining focus and alertness.

Preferred Qualifications & Skills

• Experience navigating insurance verification processes, including eligibility checks and pre‑certifications.
• Familiarity with patient portal platforms such as MyChart.
• Exceptional critical‑thinking abilities, allowing you to quickly assess caller needs and determine the appropriate course of action.
• Demonstrated track record of meeting or exceeding call‑center performance metrics.
• Comfort with handling sensitive health information and a strong commitment to confidentiality.
• Excellent organizational skills and the ability to multitask in a fast‑paced environment.

Compensation, Benefits & Perks

arenaflex offers a competitive hourly wage commensurate with experience, along with a comprehensive benefits package that begins on the first day of the month following your hire date. While specific benefit eligibility may vary by role, typical offerings include:

• Medical, dental, and vision coverage for you and eligible dependents.
• Life insurance and short‑ and long‑term disability protection.
• Employer‑funded pension and 403(b) retirement plans, plus a 401(k) with company match.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Paid Time Off that combines vacation, sick days, personal time, and holidays.
• Adoption assistance and tuition reimbursement programs.
• Access to the arenaflex Institute for Learning and Development, offering ongoing training, certifications, and career‑advancement resources.
• Employee assistance programs that support physical, emotional, social, and financial well‑being.

Career Growth & Development

At arenaflex, we view every team member as a long‑term partner in our mission. As a Remote Customer Service Specialist, you will have clear pathways to advance within the organization, including:

• Progression to senior call‑center roles, such as Team Lead or Operations Supervisor.
• Opportunities to cross‑train in other clinical support functions, like medical scheduling, referral coordination, or health‑information management.
• Eligibility for specialized certifications (e.g., Certified Medical Administrative Assistant) supported by tuition assistance.
• Mentorship programs that pair you with experienced clinicians and administrators to broaden your understanding of the broader healthcare ecosystem.

Work Environment & Culture

arenaflex fosters a collaborative, inclusive, and patient‑focused culture. Even though this role is remote, you will be part of a supportive network that values:

• Open communication – regular virtual huddles, coaching sessions, and feedback loops keep you connected to leadership and peers.
• Work‑life balance – flexible scheduling, no weekend or holiday shifts, and a strong emphasis on personal well‑being.
• Diversity, equity, and inclusion – arenaflex is committed to building a workforce that reflects the communities we serve.
• Continuous improvement – we encourage innovative ideas from front‑line staff to enhance patient experience and operational efficiency.

Application Process

If you are passionate about delivering exceptional customer service in a healthcare setting, thrive in a remote environment, and meet the qualifications outlined above, we invite you to apply today. Please complete the typing test, submit your resume, and provide a brief cover letter describing why you are the ideal fit for arenaflex’s Remote Customer Service team.

We look forward to welcoming you to a purpose‑driven organization where every call you take helps improve the health of our community.

Ready to Join arenaflex?

Take the next step in your career and become a trusted voice for patients across the Midwest. Click the link below to start your application.

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