Customer Support Representative (Remote)
Customer Support Representative – Remote within CA| $25/hr. | Full-Time | Comprehensive Benefits | Permanent Opportunity Are you passionate about helping others and making a meaningful impact in the healthcare space? We’re looking for a Customer Support Representative to join a mission-driven medical technology company dedicated to improving patient outcomes—especially for those with undiagnosed sleep-related health issues. In this role, you'll support healthcare professionals, patients, and internal teams with top-tier customer service and technical assistance. You’ll play a critical role in helping people get access to life-changing diagnostic tools, all while working remotely from the comfort of your home. What You’ll Do:
- Provide exceptional customer service and technical support for medical device products and services.
- Respond to inbound calls and emails to troubleshoot, research, and resolve product issues.
- Document interactions and maintain accurate records in CRM systems.
- Collaborate with internal teams to escalate and resolve technical issues.
- Educate customers on product usage and ensure satisfaction throughout their experience.
- Maintain productivity standards in a fast-paced, high-impact environment.
What We’re Looking For:
- 2+ years of experience in customer support or technical support, preferably in healthcare or medical devices.
- Bachelor’s degree preferred.
- Comfortable working remotely with a dedicated home workstation.
- Proficient in Microsoft Office Suite and CRM tools (Salesforce experience a plus).
- Strong troubleshooting skills with the ability to explain complex issues to non-technical users.
- Excellent communication skills—both written and verbal.
- Detail-oriented, organized, and able to multi-task effectively.
- Must be available to work between 7:00am and 8:00pm (schedule may vary).
Why Join Us? This is your opportunity to work with an innovative company that’s improving access to diagnostic healthcare around the globe. If you’re a problem-solver who loves helping people and wants to be part of something meaningful, we’d love to hear from you. INDJF Apply Job! Apply to this Job Apply tot his job Apply To this Job