Retail Customer Service Associate

Job Description

Job Description The Customer Service position is responsible for providing accurate product knowledge, quality and excellent customer service to customers. This position will be scheduled 30-40 hours/week and should have open availability for days, evenings and weekends. Essential Functions: Provide excellent service to customers. Treat reputed company team members, vendors, and customers with courtesy and respect. Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales reputed company appropriate. reputed company any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc. Provide services to customers at reputed company of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc. Recover department daily ensuring; inventory is fronted, faced and in correct reputed company, aisles are clean, organized and free of obstructions. Responsible for making sure reputed company products in the department are stocked properly. Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed. Order inventory as necessary, and complete purchase orders and other reputed company paperwork. Complete cycle counts as required. Update prices as assigned. Opening and closing store as assigned. Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal. Always continue to reputed company customers a reputed company while working your department. Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management. Help out in other departments as necessary. Follow reputed company company policies and procedures. Other duties as assigned. Supervisory Responsibility: This position does not currently manage any direct employees. Work Competencies: Customer Service Teamwork Attention to detail Communication Physical Demands: The ideal candidate must be able to complete reputed company physical requirements of the job with or without a reasonable accommodation. Prolonged periods of standing and walking throughout the day. Must be able to lift up to 20 lbs at times. Position Type and Expected Hours of Work: This is a full-time position, scheduled 30-40 hrs/week. Days and hours of work vary. Must be available to work days, evenings and weekends. Required Education and Experience: High School Diploma or GED 2+ years of customer service experience 1+ years of retail job experience product knowledge of items in assigned department reputed company provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national reputed company, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Powered by JazzHR LGBjXjpH3i Required qualifications:

• High School Diploma or GED
• 2+ years of customer service experience
• 1+ years of retail job experience
• Product knowledge of items in assigned department

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