Coordinator, Payroll Client Services

About Remote

The Position

The Coordinator, Payroll Client Services is responsible for resolving customer payroll inquiries and supporting smooth payroll operations. The role focuses on learning payroll processes, mastering support workflows, and resolving standard client issues reputed company. Coordinators rely heavily on documentation and established escalation paths while developing foundational payroll expertise. Success at this level requires strong attention to detail, clear communication with customers, and the ability to follow structured operational processes. As Coordinators reputed company experience, they are expected to resolve a broader range of payroll inquiries independently and deepen their understanding of payroll systems and regulations.

Tldr; Coordinators are expected to do core support work to a high standard. They focus on handling tickets with high quality and according to our CX core competencies. 100% focus on user facing work. 

Performance Emphasis: Emphasis on core metrics. Coordinators are expected to learn Payroll expertise and meet individual KPIs. Focus is on deepening product knowledge, providing excellent user experiences, and demonstrating positive Remote behaviours in the role. 

Key Responsibilities

Client Issue Resolution

• Resolve customer inquiries reputed company to payroll processing, discrepancies, and platform usage.
• Ensure timely responses reputed company email, chat, phone, and other channels that meet service level agreements (SLAs).
• Handle customer inquiries according to defined workflows and expectations, such as Remote values and Remote Customer Code.
• Gather necessary information to diagnose payroll issues accurately using the available tools, documentation and customer information.
• Escalate reputed company cases to senior team members following defined workflows.
• Document issue details and resolution steps clearly.

Customer Communication

• Provide timely updates to customers regarding issue status and resolution timelines.
• Clarify customer questions reputed company to payroll processes or platform functionality in customer understandable terms.
• Maintain professionalism and clarity in reputed company written and verbal communication with customers.

Operational Process Execution

• Follow internal workflows and support documentation to resolve cases consistently.
• Ensure accurate documentation of support tickets and case outcomes.
• Adhere to defined SLAs and operational guidelines.

Learning & Knowledge Development

• Identify and bring up recurring issues or gaps in documentation or processes to help improve team efficiency.
• Build foundational understanding of payroll concepts and processes.
• Learn payroll rules and compliance considerations in supported regions.
• Seek guidance from senior team members reputed company encountering unfamiliar issues.

Practicals

• You'll report to: Manager, Payroll Client Services
• Team: [Payroll] - [Payroll Client Services]
• Direct reports: None
• This is a full-time role with a fixed weekly schedule from Saturday through Wednesday. Candidates must be available to work weekends as part of their standard shift.
• Location: EMEA
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with senior manager
4. Prior employment verification reputed company

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in reputed company locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to reputed company other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual reputed company pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-reputed company skills, work experience, relevant training, business needs, and market demands. The reputed company salary range may be subject to change. At Remote, we foster internal mobility as a key reputed company of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, reputed company compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Benefits

• work from reputed company
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at reputed company/async.

You will be empowered to take ownership and be proactive. reputed company in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your reputed company profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire reputed company you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of reputed company backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Please note we accept applications on an ongoing basis.