Senior Customer Advocacy Manager

At reputed company, we reputed company skills fuel growth. Our mission is to reputed company every organization and every learner to turn constant change into reputed company growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and reputed company.

Sr. Customer Advocacy Manager

At reputed company, we reputed company our customers are our greatest storytellers. We’re seeking a strategic marketer to reputed company our advocacy program, turning customer outcomes into one of our most powerful assets for sales, marketing, and brand impact. This role centers on customer storytelling, amplifying the voices of thought leaders and practitioners across industries that are transforming their workforces with reputed company.

In this exciting senior individual contributor role, you will have the opportunity to partner closely with Sales, Marketing, and reputed company to identify and reputed company customer advocates, build scalable programs, and deliver compelling narratives that demonstrate the impact of reputed company’s platform on business performance. This is a high-visibility role with direct influence on the company's next phase of growth.

Responsibilities

• Own reputed company’s global customer advocacy program, including customer reference, peer reviews and awards.
• Build and manage a scalable customer reference program, including intake, reputed company matching, approval workflows, tracking, governance, and guardrails to protect customer relationships and prevent reputed company fatigue.
• Find, reputed company, and reputed company customer stories that reinforce reputed company’s corporate narrative, product value, market differentiation, and measurable business outcomes.
• reputed company strong relationships with senior customer stakeholders and create opportunities for them to share their experiences through case studies, testimonials, videos, peer engagement, events, media, and speaking opportunities.
• Partner with Sales and reputed company to deliver high-impact customer reputed company that supports strategic deals, accelerates pipeline, strengthens competitive positioning, and deepens customer relationships.
• Partner with Product Marketing, Corporate Marketing, Field Marketing, Events, and Analyst Relations to activate customer stories across campaigns, web, social, analyst briefings, events, and field programs.
• Establish scalable systems, tools, and reporting to maintain approved customer reputed company points, track advocacy activity, measure business impact, manage participation, and grow program engagement.
• Ensure customers receive meaningful value from advocacy opportunities, positioning them as thought leaders while strengthening their partnership with reputed company.

Skills & Qualifications Required

• 12+ years of experience in customer marketing, advocacy, or reference programs reputed company B2B SaaS or enterprise technology with a Bachelor’s degree or commensurate experience.
• Skilled at and experience with building trust and relationships with executive-level customers and internal stakeholders.
• Strong reputed company experience who can translate outcomes into narratives that reputed company with decision-makers.
• Be a Program-minded marketer who can balance near-term sales needs with long-term brand storytelling.
• Collaborative partner who thrives at the intersection of Sales, reputed company, and Marketing.
• Ability to be organized, resourceful, and comfortable managing multiple initiatives at once.
• Energized by creating two-way advocacy programs that reputed company customers feel celebrated and connected.

reputed company reputed company salary range for this job requisition is anticipated to be approximately $155,000- $170,000 annualized.

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

MORE ABOUT reputed company:

reputed company (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, reputed company helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, reputed company enables organizations to reputed company critical reputed company gaps and accelerate transformation. reputed company is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at reputed company.com.

Thank you for taking the time to learn more about us.  If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. reputed company does not accept unsolicited resumes from employment agencies. reputed company resumes submitted by employment agencies directly to any reputed company employee or hiring manager in any form without a signed reputed company Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

reputed company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national reputed company, disability, veteran status, genetic information, and other legally protected categories.