Healthcare Customer Service Representative - Remote

Employer Industry: Digital Business Services Why Consider This Job Opportunity... • Competitive wages with paid training • Full benefits package including medical, dental, vision, and 401(k) • Paid time off and employee wellness programs • Opportunity for career advancement in a supportive environment • Work remotely in a flexible virtual team setting • Engage with diverse customers and enhance your problem-solving skills What To Expect (Job Responsibilities) • Field customer inquiries via phone, email, chat, and social media to resolve questions and concerns • Calmly de-escalate customer issues and escalate when necessary • Assist with processing payments and tracking call-related information for audits • Provide feedback on call issues and upsell services as required • Collaborate in a team-oriented environment to enhance customer satisfaction What Is Required (Qualifications) • Minimum of 6 months of customer service experience • Must be over 18 years of age • High school diploma or GED required • Ability to type at least 30 words per minute • Proven oral and written communication skills How To Stand Out (Preferred Qualifications) • Experience working in a remote team environment • Strong logical problem-solving skills • Familiarity with Windows operating systems • Organizational skills and ability to prioritize work #DigitalServices #CustomerService #RemoteWork #CareerGrowth #EmployeeWellness At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!