Senior Application Support Analyst

Description: • Elite Technology is a leading technology company helping law firms improve operational effectiveness. • The Senior Support Analyst provides advanced technical consultative Application Support. • Assist customers in effectively utilizing the Elite software to meet business objectives. • Lead mentoring and shadowing sessions for peers. • Collaborate with team for timely resolution of customer issues. Requirements: • Bachelor’s degree or equivalent experience • 5+ years technical, financial and/or related customer Support service experience in a software environment • Intermediate to advanced knowledge in Microsoft SQL Server, MS office, Smartsheet, IE, and Salesforce • Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems • Excellent organizational, time management, multitasking, written and verbal communication skills • Prior knowledge/experience in legal finance sector, professional services or similar financial systems... environment. • Strong understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred. • Elite software experience required. Benefits: • Competitive Compensation Package ($85,000-$95,000 base salary + a variable component) • Comprehensive Healthcare Coverage (Health, Dental, Vision) • Retirement Savings Plan with an Employer Contribution • Professional Development Opportunities • Time Off • Wellness Initiatives Apply Job!