Customer Service Representative I - NCC - 999134 Work from home within the Tri-County area, upon completion of onsite trainings

Employer Industry: Higher Education Why Consider This Job Opportunity • Salary up to $18.25 per hour • Comprehensive benefits package including tuition waiver and retirement plan • Opportunity for career advancement and growth within the organization • Work from home flexibility available after completing onsite training • Supportive and collaborative work environment • Chance to make a positive impact on student experiences What To Expect (Job Responsibilities) • Provide exceptional customer service to students and patients across various communication channels • Assist with admissions, enrollment, registration, and financial aid processes • Navigate ERP and CRM systems to support students in their enrollment journey • Schedule patient appointments and manage electronic medical records for compliance • Ensure adherence to HIPAA regulations and university policies regarding personal information What Is Required (Qualifications) • High School Diploma or Equivalent • Minimum of one (1) year of customer service experience • General knowledge of customer service principles and English language structure • Proficient in problem-solving, active listening, and time management skills • Ability to communicate effectively in both oral and written forms How To Stand Out (Preferred Qualifications) • Associate or Bachelor's degree • Experience in higher education, student services, or healthcare • Knowledge of academic programs and Title IV regulations • Familiarity with Banner, Recruit, and/or Avaya systems • Bilingual proficiency in English and Spanish #HigherEducation #CustomerService #CareerOpportunity #RemoteWork #CompetitiveBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. Apply Job!