Professional Telephone Receptionist- *Part Time*

About the position The Professional Telephone Receptionist position is a part-time role focused on providing exceptional customer service as the first point of contact for various clients, including businesses, non-profits, and government agencies. The role requires effective communication, empathy, and professionalism to assist callers in their time of need, ensuring a positive experience while managing multiple calls efficiently. Responsibilities • Answer and relay telephone calls using a state-of-the-art telecommunications system. , • Provide pertinent information and/or take messages using a customized computer-based scripted messaging system. , • Follow client and company procedures for call handling and relaying of information. , • Utilize good judgment and professional acumen, with an empathetic and caring personality. , • Ensure punctual attendance for scheduled shifts. Requirements • Compassionate demeanor and professional attitude. , • Stable Internet Connection. , • Computer with a Windows 10 or newer operating system. , • Dual Monitors. , • Battery Backup. , • Proficiency in Microsoft Windows and Microsoft Office 365. , • Hands-on experience with basic office equipment. , • Ability to type a minimum of 45 WPM while asking pertinent questions and documenting the caller's responses. , • Solid written and verbal communication skills. , • Ability to be resourceful and proactive when issues arise. , • High School Diploma or Equivalent. Nice-to-haves • Bilingual Spanish is preferred, but not required. Benefits • Hourly Shift Differentials for Evening, Weekend, and Overnight Hours. , • Premium Pay on Major Holidays. , • Paid Birthday's Off. , • Paid Sick and Personal Time Off. , • Performance Based Bonus Structure (Award of Excellence Program). , • Health, Dental, Vision, STD, LTD, Life Insurance, EAP, TeleDoc, and 401K. Apply Job!