Support Technician (L1) - SOC
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
The Support Technician (Level 1) is responsible for delivering a great customer experience. You are the first point of contact to provide technical and non-technical support to customers over chat, phone and via support tickets.
You will be responding to the
Rackspace Sovereign Service security operations support ticket queues and completing first line resolution. You are expected to follow process, display good judgment in decisions, and create and maintain customer loyalty by exceeding customer expectations. We will also expect you to adhere to company security policies and procedures, and any other relevant policies and standards as directed.Shift Pattern: '4 days ON, 4 days OFF' which will include days (06:45-18:45), nights (18:45 - 06:45), weekends, and public holidays.
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