OMNI Fulfilment & Stock Controller

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet.If these are values you share, we would love you to join our team.

Job Purpose:

Provide excellent fulfillment and stock support for the OMNI & Wooster to maximize regional sales opportunities and assist in stock management and administration for the store.

Key Responsibilities and Accountabilities:

Operations

· Report to the Head of Digital & Third Party and closely work with OMNI Operations & Fulfillment lead to support efficiently dispatching OMNI orders:

- Process daily picking across OMNI channels

- Package and fulfill orders.

- Order packing, return processing and stock recovery

·Process receivables and goods out, reporting any discrepancies to managers.

· Action stock movements as requested by Buying & Merchandising or Digital team

· Participate in weekly and monthly cycle counts

· Receive and dispatch deliveries, count stock levels, and report any discrepancies to management

· Execute all stock movements (Goods In, Goods Out, Transfers, RTVs, Damages, and Repairs) accurately and in a timely manner

· Assists management team with stock take preparation and assists as part of the stock take team

· Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies

· Maintain a clean and organized stock areas, ensuring stock is secure and properly stored

Client Focus

· Maintain general product knowledge and stay up to date on new launches and recent training material.

Personal Development

· Always practices attention to detail, carefully and thoughtfully executes all stock projects and initiatives

· Utilizes active listening skills to clearly understand information, needs and ideas

· Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

Brand

· Understand and demonstrate the Mulberry employee values and behaviors: Be Bold, Be Imaginative, Be Open, Be Responsible.

· Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.

· Act as an ambassador for Mulberry and communicate positively about the brand.

Made to Last

· Wherever possible, incorporate environmentally responsible practices into your work. Contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future.

· Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

Requirements

· Qualified or relevant experience

· Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook, Teams)

· Strong verbal and written communication skills.

· Solid interpersonal skills with a proven ability to build partnerships.

· Excellent time management skills with the ability to handle multiple projects concurrently and meet deadlines

Preferred

· Bilingual ( English/Spanish)

· Experience using Salesforce, WorldShip, Manhattan, Prima, Tulip, Aptos

Other

· 40 hours a week, Monday to Friday

· Cover during peak sale periods will be required

Additional Information

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role.If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].