Asst Mgr Revenue Recovery

Department: Finance Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Job Summary • Manages a team in the day-to-day activities in a predominately back-office support processing/transactional environment. Provides input on controls, processes, and strategy to maximize compliance, productivity, and scalability of department leveraging systems and automation. Serves as a Customer compensation and credit card fraud/disputes subject matter expert on Company-wide and Finance projects having deep process and technical knowledge of relevant financial systems, processes, and associated integrations. Model the Southwest Way • Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees • Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment • Invest in Leadership and self-growth through participating in continuous learning and development Responsibilities • Assist Manger with implementing and enforcing processes, policies, and procedures, to optimize asset protection, reduce losses, and minimize risk. • Support Manager in translating Team expectations into actionable steps, and clearly communicate Team’s responsibilities and processes; monitor transactions, trends, and productivity; measure results; and prioritize work and resources to meet expected results • Provide input on controls, processes, and strategy to maximize compliance, productivity, and scalability of Department. • Collect department transactional data, analyze and compile for presentation to Leadership • Collaborate with Business and Technology resources on financial and operational system upgrades, modifications, process improvements and projects, and advise on associated internal control requirements and potential risks • Communicate with competitors, suppliers, professional organizations, or others to understand industry or business trends • Develop ideas to improve processes, improve efficiency, and reduce risks • May perform other job duties as directed by Employee’s Leaders Knowledge, Skills and Abilities • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources • Knowledge of process and industry best-practices and manages Team through continuous improvement to maximize compliance, productivity, and scalability • Skilled in effectively communicating information and ideas in a concise and compelling story-line using all forms of communication, tailoring tone, style and content to the intended audience • Ability to anticipate future or strategic trends within the industry and assessing implications for the team and escalates to Leaders • Ability to translate Company objectives into day-to-day activities and behaviors • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems • Ability to apply general rules to specific problems to produce answers that make sense Education • Required: High School Diploma or GED Experience • Fully functioning, broad knowledge in: • Financial and operations systems and/or processes • Presentation and explanation of financial results to various levels of leadership Licensing/Certification • N/A Physical Abilities • Ability to perform work duties from limited space work station/desk/office area for extended periods of time • Ability to communicate and interact with others in the English language to meet the demands of the job • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 • Must be at least 18 years of age • Must be able to comply with Company attendance standards as described in established guidelines • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines • Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information • Must have the flexibility to work extended hours, including occasional weekends, and Company holidays Pay & Benefits • Competitive market salary from $100,700 - $111,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love: • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) • Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit

• • Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits • Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits • ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Apply Job!