Sr Technical Writer - API Writing
About the position At Cribl, we pride ourselves on being a serious company that doesn't take itself too seriously. We are on the lookout for individuals who are not only passionate about getting things done but also enjoy a good laugh along the way. As a rapidly growing, remote-first company, we empower our employees to perform their best work from anywhere. Our role as the data engine for IT and Security has earned us the trust of some of the biggest names in the most demanding industries, as we help them tackle their most pressing data challenges. If you're ready to do the best work of your career, we invite you to join our team and unlock your potential. In this role, you will be a vital member of the Technical Guidance team, which operates at the intersection of product development, design, and customer engagement. Thousands of users rely on our content daily to maximize their use of Cribl products and address IT and security issues that are often overlooked. We are looking for someone who can bring their technical expertise, eagerness to learn, and relentless curiosity to help shape the future of our API and SDK documentation, as well as enhance the overall developer experience in a fast-paced product development environment. You will collaborate with various teams, including engineering, product management, design, customer support, marketing, customer success, and sales, to create content that meets the diverse needs of our user base and addresses real customer problems. This position offers you the chance to advance your career while contributing to our team culture and influencing the growth of our products. As an active member of our team, you will take a hands-on approach to plan, develop, and maintain API and developer documentation to support our expanding product portfolio. You will work closely with a wide range of cross-functional stakeholders and our user community to create technical content and in-product guidance that aligns with the needs of our growing audience. Building strong relationships within the community and across functions will be essential to expanding your knowledge of our products and understanding the real-world challenges our users face. We encourage a growth mindset, and you will be expected to stay updated on industry trends in technical writing, applying what you learn to help our team innovate at every level. You will also have the opportunity to learn from your colleagues as you enhance your writing skills, technical knowledge, and problem-solving abilities with a focus on customer outcomes. We value a positive attitude and a sense of humor, as these traits help foster a collaborative, innovative, and inclusive culture. Responsibilities ? Plan, develop, and maintain API and developer documentation (SDK) for a growing product portfolio. , ? Collaborate with cross-functional teams and the user community to create technical content and in-product guidance. , ? Build strong relationships within the community and across functions to enhance product knowledge and user understanding. , ? Stay updated on technical writing industry trends and apply insights to innovate documentation practices. , ? Improve writing, technical knowledge, and problem-solving skills with a focus on customer outcomes. Requirements ? 4+ years of experience as an API writer, content developer, or in a similar role. , ? Ability to create and test relevant API examples, with familiarity in the Swagger API platform. , ? Demonstrated ability to produce API and SDK documentation focused on the overall developer experience. , ? Excellent written and verbal communication skills in English. , ? A portfolio showcasing skills in enterprise software documentation aimed at technical audiences. , ? Experience working in a startup environment serving enterprise users and buyers. , ? Experience with cloud infrastructure, services, and streaming data. , ? Ability to follow and expand a house style guide, including editing and self-editing. , ? Willingness to work and grow in a fast-moving and ambiguous environment. , ? Ability to prioritize simultaneous requests and overlapping deadlines. , ? Experience collaborating and publishing using Git-based workflows and static site generators. , ? Proficiency in using Atlassian tools and Google Workspace/G Suite. Nice-to-haves ? Experience with technical writing in a remote-first environment. , ? Familiarity with agile methodologies and project management tools. Benefits ? Health insurance , ? Dental insurance , ? Vision insurance , ? Short-term disability insurance , ? Life insurance , ? Paid holidays , ? Paid time off , ? Fertility treatment benefit , ? 401(k) plan , ? Equity options , ? Eligibility for discretionary company-wide bonuses Apply Job!