Chat Support Representative

Dark Storm Industries, a leading manufacturer in the firearms and tactical gear industry, is seeking a highly motivated Chat Support Representative to join our dynamic customer experience team. This role is perfect for someone who thrives in a fast-paced environment, communicates clearly, and is passionate about providing top-tier support to our clients and customers. Responsibilities: • Respond promptly and professionally to customer inquiries via live chat • Assist customers with product information, order status, returns, and general inquiries • Troubleshoot basic product issues and escalate complex concerns to the appropriate departments • Maintain detailed records of customer interactions within our CRM system • Provide knowledgeable support in compliance with industry regulations • Contribute to improving chat support protocols and customer satisfaction Qualifications: • 1+ year of experience in customer service, preferably in chat or e-commerce • Excellent written communication skills • Ability to multitask and prioritize in a fast-paced environment • Tech-savvy and comfortable learning new tools and platforms • Knowledge or interest in firearms or tactical equipment is a plus • High school diploma or equivalent required; associate’s or bachelor’s degree preferred Benefits: • Competitive pay with growth opportunities • Remote work flexibility (where applicable) • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Employee discounts on products • Supportive and mission-driven work culture Job Types: Full-time, Part-time Pay: $24.77 - $34.92 per hour Expected hours: 40 per week Shift: • 10 hour shift • 8 hour shift • Day shift • Evening shift • Morning shift • Night shift • Overnight shift Work Location: Remote Apply Job!