Flight Attendant
About the position The Flight Attendant role at American Express involves ensuring the safety, comfort, and welfare of passengers during flights, while also managing in-flight services and administrative tasks. This position requires flexibility for global travel and on-call availability, as well as a commitment to providing exceptional customer service to executive clientele. The role is integral to the Cabin Services Team, which supports the Corporate Flight Department's mission of delivering a seamless travel experience.
Responsibilities
- Ensure the safety, comfort, and welfare of passengers.
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- Operate with integrity and maintain confidentiality in dealings with passengers.
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- Implement and operate full cabin management systems.
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- Serve as an integral member of the flight crew, ensuring prompt delivery of in-flight communications.
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- Manage a seamless and virtual in-flight office environment.
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- Provide instruction to passengers on the operation of on-board equipment and safety procedures.
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- Drive standardization for customers by maintaining passenger preferences and sharing information with the flight attendant team.
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- Provide training, shadowing, and guidance to full-time and contract flight attendants.
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- Check aircraft interiors monthly and ensure stock and safety equipment are maintained.
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- Support and prepare to be on call for Chairman's trips.
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- Assist colleagues with aircraft preparations, pre and post-flight duties, and stocking supplies.
Requirements
- Flexibility for 75% global travel and ability to be on call.
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- Certified from Flight Safety/FACTS with Gulfstream 650/600 Cabin Door Exit and Evacuation Training.
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- CPR Certification and ability to use a defibrillator.
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- Food Safety Certification and ability to prepare and organize food services.
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- Proficiency within cabin technologies and in-flight virtual office.
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- Familiarity with Apple devices, Microsoft Office, and internal company applications.
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- Three years of aviation experience in a similar role, with emphasis on corporate work and global travel.
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- Highest level customer service skills, especially with executive clientele.
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- Ability to multi-task and manage multiple priorities independently.
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- Strong problem-solving ability and relationship-building skills.
Nice-to-haves
- Experience in plating and food service management.
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- Knowledge of food trends and ordering efficiencies for aircraft.
Benefits
- Dental insurance
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- Health insurance
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- Life insurance
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- Paid parental leave
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- Retirement plan
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- Vision insurance
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