Careercusp Offers FULL TIME Customer Service Representative/call
Now hiring at careercusp for a Customer Service Representative/call Center! We're looking for someone to start immediately in this Remote role. This position requires a strong skillset in relevant areas. A salary of Competitive salary is offered. Duties and Responsibilities
- The chance to work 100% from the comfort of your home via a personal computer
- You must reside in the USA...
- Handle inbound customer inquiries and provide exceptional customer service.
- Become the subject matter expert on software developed by the ABFM and be able to assist physicians.
- Has a background and strong knowledge of customer service processes including handling inquiries and technical troubleshooting all while maintaining a positive attitude.
- Proven work ethic and a team player.
- Ability to multitask and work with multiple systems to manage and maintain customers.
- Excellent analytical and problem-solving skills, with high attention to detail to resolve customer technical and non-technical concerns.
- Efficiently and accurately document all conversations and escalate if warranted.
- Perform above the standards in evaluation reviews by supervisory personnel.
- Alert management to service concerns not resolved in a timely and acceptable manner.
- Ability to communicate effectively by email.
- Performs other duties as required or assigned for professional development.
- Must take initiative and possess a strong sense of urgency.
- Excellent communication skills.
- Has experience and is confident with level 1 technology.
POSITION REQUIREMENTS:
- High school diploma or equivalent
- Previous work experience in the customer service/support field
- Knowledge of Microsoft Office components (Word, Excel, Outlook)
- Professional attitude and appearance
- Professional office experience
- Accustomed to call center metrics
- Be coachable
- Must be reliable
- Maintain an open flexible schedule to meet the needs of the organization.
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Tuition reimbursement
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