Customer Support Representative (WFH) in Boston, MA
Job title: Customer Support Representative (WFH) in Boston, MA at Newport Associates
Company: Newport Associates
Job description: Are you passionate about travel and seeking a flexible, work-from-home opportunity? Join our globally connected, remote-friendly team, where we specialize in seamless ticketing and travel services for clients worldwide. With decades of industry expertise, we offer a supportive environment where you can build a fulfilling career in travel—no prior experience required!Your Role: Ticketing & Booking Support
- Assist clients with booking flights, cruises, train tickets, and other travel arrangements
- Verify availability, pricing, and travel regulations before confirming reservations
- Ensure bookings align with client preferences, schedules, and budgets
- Manage modifications, cancellations, and rebookings as needed
- Communicate via phone, email, and chat to understand travel needs
- Provide personalized recommendations on routes, airlines, and seating options
- Address inquiries, resolve booking issues, and handle special requests professionally
- Maintain accurate records of bookings, payments, and client interactions
- Process payments and send confirmations promptly
- Stay informed on airline policies, travel restrictions, and industry trends
- Strong communication skills (bilingual is a plus!)
- Excellent organization, problem-solving, and attention to detail
- Customer service or ticketing experience is a bonus—but we’ll train you!
- Self-motivated and independent, able to thrive in a remote environment
- Basic computer proficiency (experience with booking platforms & CRM tools is helpful but not required)