Customer Success Analyst - (Remote multiple locations)
Job title: Customer Success Analyst - (Remote multiple locations) in USA at Jobgether
Company: Jobgether
Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Customer Success Analyst in the United States.As a Customer Success Analyst, you will play a pivotal role in building strong relationships with clients and ensuring they get the most value from the platform. You’ll serve as a trusted partner, working closely with users to support onboarding, answer product questions, identify opportunities for improvement, and advocate on their behalf internally. This is an associate-level role where you'll make a direct, tangible impact by supporting mission-critical workflows in the public sector. If you're passionate about customer satisfaction, problem-solving, and collaborative teamwork, this is an exciting opportunity to grow in a dynamic SaaS environment.Accountabilities:
- Serve as the primary point of contact for a portfolio of clients, delivering routine support and resolving platform-related issues
- Lead onboarding sessions and ensure full adoption of the platform across new client accounts
- Conduct scheduled check-ins to track client success, identify gaps, and proactively offer solutions
- Collaborate cross-functionally with product, implementation, and engineering teams to relay client needs and track feature development
- Translate complex technical issues into clear guidance for clients, and escalate where necessary
- Identify and scope upsell or cross-sell opportunities, working closely with sales and product teams
- Maintain product expertise to serve as a knowledgeable resource for clients
- Continuously assess and improve internal customer success processes
- At least 5 years of general customer service experience or 2+ years in a customer success role managing client accounts
- Strong communication skills and a customer-first mindset, with the ability to act as an internal advocate for client needs
- Demonstrated success managing multiple clients and onboarding processes simultaneously
- Excellent time management, attention to detail, and organizational skills
- Collaborative approach with experience working across departments, especially with product and engineering teams
- Proficiency in Microsoft Word, PowerPoint, and Excel
- Bachelor’s degree or equivalent practical experience
- A proactive attitude and eagerness to learn in a fast-paced, growing company
- Flexible 40-hour work schedule
- Fully remote work environment
- All necessary work equipment provided
- Competitive salary and benefits package
- 401(k) plan with employer match
- Generous paid time off, including vacation, sick leave, and personal days
- Paid office closure between Christmas and New Year’s Day
- Supportive and people-first work culture with opportunities for growth
- If you are among the top 5 candidates, you will be notified within 7 days.
- If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.