Tier 1 Technical Support/ Customer Service Representative- Remote!
Now Hiring in Customer Service! Remote, contract opportunity Start Date- 8/19/24 expected to run for 2 months... Monday – Friday 8:00 AM- 8:00 PM EST (8 hour shift within those hours) Must have own equipment! Pay: $18 hourly Help People and Help Grow Your Career! Do you have the desire, personality, and people skills to work in the customer service industry? How about getting in the door with an exceptional company that offers room to advance your career? We have an immediate opening for a Customer Service Representative in a Contract-to-Hire position, that offers competitive pay and benefits and a fun, professional work environment. Don’t miss out on this amazing career opportunity! Apply today and find out why customer service professionals are 5 times more likely to want to work for RemX than our competitors. “Really great service.” Norma, RemX Associate As a RemX Customer Service Representative We Offer You:
- Competitive pay
- Paid weekly (Direct Deposit or ATM Debit Card available)
- Access to health benefits and retirement plan
- A personal recruiter to help with job searches and assistance when at work!
- FREE ONLINE skills training
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:
- As a member of the Tier 1 Technical Support team, you will need to be responsive to front line customer chats, calls and emails and help prioritize issues based on their severity to ensure accurate and timely resolution
- Help troubleshoot basic technical and user error issues with web cameras, microphones, and our platform over the phone, chat or via remote access
- Remotely investigate technical issues involving firewall access, installing drivers, and user issues related to Windows and Mac
- Collaborate with school district IT Staff, individual home-schooled families and providers to ensure consistent delivery of our services
- Thoroughly document all client interactions within Salesforce
- Independently find solutions to previously unsolved problems
- Effectively triage and escalate problems to Tier 2 support when appropriate
- Respond to Provider and Customer billing questions
- Utilizing our Platform you will ensure the timely entry of new schools and students
- Fulfilling equipment orders for schools and students
Qualifications:
- Minimum 2 years of customer service experience
- High School Diploma required; Associate's Degree/ Bachelor's Degree preferred
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Find A Job That Works for You! Each and every day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for youShow full descriptionCollapse Apply To This Job Apply Job! Apply to this Job