[Remote/WFM] Customer Service Reps - Live Chat FULLY REMOTE
We are currently looking for a skilled and motivated Customer Service Reps - Live Chat FULLY REMOTE! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.
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The Call Center Representative is the first point of contact for customers, providing outstanding service through phone, email, and chat channels. This role involves handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Benefits:  Dental insurance  Health insurance  Life insurance  Paid time off  Vision insurance Responsibilities  Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.  Perform research using available resources as needed to provide required information to callers.  Identify and escalate more complex issues to the research team  Complete necessary administrative work as needed and complete call logs accurately  Other projects as assigned by supervisor. Qualifications  High School Diploma or equivalent required.  Excellent verbal and written communication skills.  Strong problem-solving and multitasking abilities.  bility to work in a fast-paced environment and handle high call volumes.  Proficient in using computers and familiar with Microsoft Office Suite.  bility to remain calm and professional under pressure Skills  Call Center Support  Customer Service  Telephone Etiquette  Communication  Verbal Communication  Problem Solving Apply Job!Â
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